- Salary
- $20 – $23
- Location
- Raleigh, North Carolina
- Workplace
- Hybrid, Onsite
- Department
- Insurance
- Seniority
- Entry
- Education
- Bachelor
Description
Piper Companies is looking to fill the role of Operations Associate for an award-winning company located in the Raleigh-Durham Area. We are seeking a positive, motivated, and energetic individual to provide excellent support to customers while also supporting teammates. This Operations Associate position requires time in-office 3 days per week. Working hours are 9AM-6PM Monday-Friday.
Responsibilities of the Operations Associate Include:
- Manage all correspondents with customers relating to all service and claim needs, client information, service requests, and contract benefits.
- Maintain timely and professional communication with all clients through phone, email, chat, and text channels.
- Retain client knowledge of products and knowledge of customer procedures and rules.
- Continue communication with managers and other team members regarding special project developments and assigned responsibilities.
Qualifications for the Operations Associate Include:
- Bachelor's degree is required.
- Must pass call center simulation test.
- Intermediate PC skills including all Microsoft office software.
- Ability to work on a team and thrive in a team environment.
Compensation for the Operations Associate include:
- $20-$23 per hour
- Comprehensive Benefits: Medical, Dental, Vision, 401k, PTO, Sick leave if required by law, and Holidays
This job opens for applications on 11/12/26. Applications for this job will be accepted for at least 30 days from the posting date.
Keywords: customer service associate, customer service, customer support, customer service rep, customer service representative
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