Product Manager Specialised Lending

About the Role

Ready to take your product management experience into a role where you can influence some of the more complex areas of lending?

We’re looking for a Product Manager – Specialised Lending to help shape, manage and evolve our specialised lending portfolio, with a particular focus on BOQS Home Loans, complex lending structures including construction lending, and Group consumer finance products.

Reporting to the Senior Manager – Specialised Lending, you’ll play an important role in delivering product initiatives that strengthen portfolio performance, customer retention and the overall product experience.

This is a varied role where you’ll be involved across the full product lifecycle, from product performance, pricing and policy through to governance, risk reviews, controls, change delivery and regulatory requirements. You’ll bring together customer, market, financial and operational insights to identify opportunities, solve problems and turn complex information into practical recommendations and outcomes.

You’ll work closely with teams across Distribution, Credit, Operations, Technology, Finance, Treasury, Legal, Risk, Compliance, Marketing and Customer, helping deliver initiatives from initial analysis and requirements through to approval, implementation and post-implementation review.

Along the way, you’ll look for opportunities to simplify processes, strengthen controls and create better experiences for customers, brokers and bankers.

If you enjoy combining commercial thinking with customer insight, problem solving and hands-on product delivery, this is an opportunity to make an impact across a diverse and important lending portfolio.

About You

You’re a product professional with experience in lending, financial services or another regulated environment.

Home lending experience is essential, while knowledge of personal overdrafts and credit cards is desirable. You can balance customer outcomes, commercial performance, governance and risk, with experience in product performance, pricing, process change or implementation.

You understand how lending products connect across the customer journey, including policy, distribution, operations and supporting systems.

You analyse financial, customer, market, competitor and operational data to evaluate performance, identify trends and make clear, commercially sound recommendations. Your strong strategic, analytical and problem-solving skills enable you to use data confidently in decision-making.

You also have a sound understanding of Australia’s financial services regulatory environment, including responsible lending, product governance, DDO and TMD obligations, complaints, incidents and risk controls.

You work effectively across complex stakeholder groups, building strong relationships and bringing people together to progress decisions and deliver outcomes.

You’re organised, curious and solutions-oriented, with strong written and verbal communication skills. You translate data into clear recommendations, manage competing priorities without sacrificing quality or attention to detail, and take ownership of your work.

You also value knowledge sharing and collaboration.

You bring strong planning and delivery skills, with the ability to manage multiple initiatives, competing priorities, dependencies and risks in a complex environment.

A tertiary qualification in Business, Commerce, Finance, Marketing or a related discipline would be viewed favourably.

About us

BOQ Group is a truly unique group of challenger brands with a purpose – to provide a genuine alternative to Australian financial services for customers and employees.

Our family of brands (Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, BOQ Specialist), each come with their own defined customer audience and brand personality, but share one goal – to build social capital through banking. That’s creating trust with customers, exploring staff potential and believing that tiny gestures and big ideas can change the world for communities.

BOQ Group’s inclusive vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.

In 2023, we successfully implemented an innovative Reconciliation Plan, driving positive change and promoting inclusivity across BOQ Group.

Our perks

At BOQ Group, we are passionate about creating an exceptional work environment that nurtures both your professional and personal growth.

Our comprehensive benefits package is designed to enhance your well-being, provide financial security, and foster a sense of community and inclusion. Here are just some of the fantastic perks you can enjoy as part of our team:

• Flexible working arrangement - Balance your work and personal life with ease.

• Discounted financial products - Enjoy exclusive rates on our financial services across the Group.

• Salary sacrificing options - Maximise your take-home pay with our salary packaging options.

• Paid parental leave with no minimum requirements - Spend quality time with your new family member without any worries.

• Purchase additional annual leave - Need more time off? You can buy extra leave days.

• Discounted private health insurance plan - Take care of your health with our special rates.

• Employee Assistance Program (EAP) - Access confidential support for personal and professional challenges for you and your family

• Access to employee network groups - Connect with peers through our First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers, and accessibility groups.

• Pride in Diversity membership: We are proud members of Pride in Diversity and actively participate in the Australian Workplace Equality Index.

We are committed to creating a workplace where everyone feels valued and supported. Join us and be part of a company that truly cares about its people and community!

How to apply

To apply for this role, follow the links.

BOQ Group is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.

We celebrate, value and include people of all backgrounds, gender and expressions, sexualities, cultures, bodies and abilities. When you apply, you are welcome to tell us the pronouns you use and please let us know any reasonable adjustments you may need during the interview process.

If you are successful for a role with BOQ Group, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.

Please no agency applications.