Representative, Guest Services

Job Location:

Orlando International Premium Outlets

PRIMARY PURPOSE: 

This position is responsible for serving as a customer services / information source and sales agent, providing miscellaneous service, as herein defined, to guests and retailers.  This position is the front line position and Simon’s interaction with its guests; consequently, strong sales and customer service skills are essential.  This position is a temporary role for 90 days but has the possibility to become a permanent position depending on business needs and performance.

PRINCIPAL RESPONSIBILITIES: 

The successful candidate’s responsibilities will include, but not be limited to:

• Responsible for representing Simon to guests by providing high quality, efficient, friendly and energetic service
• Delivers on all Simon Service initiatives and delivers excellent service to guests
• Serves as “Seller” function of the Simon Gift Card program, and/or other payment products
• Oversees daily financial management (including responsibility for own deposit and reconciliation) of all initiatives sold at Simon Guest Services including Simon Gift Cards, and other mall programs
• Responsible for maintaining a professional physical appearance of Simon Guest Services including marketing materials; signage, displays, and ensuring that all displayed information is current and relevant
• Ability to respond to guest and retailer inquiries and advise on the appropriate resolution
• Implements and follows all cash handling procedures per corporate guidelines for the POS and all Simon income-generating initiatives
• Ability to capture additional information from consumers transacting or not transacting at Simon Guest Services (e.g. email or mobile information, charity donations
• Provides support and assistance to co-workers and to other departments as requested by supervisor; participates in team meetings and efforts to implement the center’s projects and achieve the center’s goals
• Ensure compliance with all policies and procedures pertaining to Simon programs including Simon Gift Cards, Simon Youth Foundation, Blackhawk Retailer Program, Gift with Purchase programs and other initiatives
• Responsible for executing on all tourism initiatives (including individual and group tours), VIP Shopper program enrollments and tracking, and other programs unique to specific centers
• Maintains confidentiality and follows the code of ethics

  

MINIMUM QUALIFICATIONS:

• A high school diploma or equivalent
• 1-2 years of customer service or sales background
• The incumbent must be articulate, outgoing, and present a professional, pleasant, and courteous appearance at all times
• Must be at least 18 years of age
• Ability to spend 100% of his/her time on their feet when providing services to all internal and external guests
• Ability to effectively perform multiple tasks for up to 5 hours at a time 
• Ability to work a flexible schedule including weekdays, weeknights, weekends, and holidays