Patient Call Representative and Finance Assistant - Hybrid/Remote

Who We Are:
Since 1985, BHCHP’s mission has been to provide or assure access to the highest quality health care for all individuals and families experiencing homelessness in greater Boston. We care for over 11,000 homeless individuals each year and ensure that every one of these individuals can receive comprehensive health care, which includes primary care, behavioral health, medical respite, dental, case management, and more. Our staff work in 30+ locations across the city to serve some of our community's most vulnerable—and most resilient—citizens.

From our earliest days as a program, we have always sought to do work that is transformational: recognizing our shared humanity, centering trust, mutual respect, hope, and supporting the right of every individual to access the highest levels of health care and every staff member to reach their fullest potential. We continue to be committed to building bridges and breaking down physical and systemic barriers that our patients face and provide community-based health care services that are compassionate, dignified, and culturally appropriate.

Job Summary:
Hours: Full-time, 40 hours per week, Monday-Friday 8:30am-5:00pm; Hybrid Remote: 3 days in the office and 2 days remote
Union: Yes
Union Name: 1199 SEIU
Patient Facing: Yes

Every single day, people miss out on treatment or needlessly pay out of pocket for services due to an incredibly confusing health care system. We are committed to not allowing that to happen to our patients. To deliver on that commitment, we are hiring a Patient Call Representative and Finance Assistant to help patients navigate the system.

Join our team in a dynamic, dual role position that combines exceptional customer service with administrative support to our Chief Financial Officer (CFO). As the first point of contact for callers, you will play an important role in creating a positive experience by responding to inquiries promptly, professionally, and courteously. You will work to resolve questions efficiently, often in a single call, and use your knowledge of the organization to connect callers with the appropriate departments and resources. In addition, you will provide administrative support to the CFO, helping ensure the smooth and efficient operation of the Finance department. This is an excellent opportunity for an organized, service-oriented professional who enjoys helping others, managing competing priorities, and contributing to the success of a collaborative team.

Responsibilities:  

• Utilize the EPIC system to register new patients and accurately schedule appointments.
• Identifying patients’ insurances and referring those who need help to avoid disruption in coverage.
• Successfully complete Mass Health Certified Application Counselor (CAC) within 60 days of being hired and maintain active certification.
• Answer questions and offer other information in a patient-focused manner.
• Record minutes for meetings.
• Act as the CFO’s administrative assistant to help facilitate meetings, organize materials, and aid in all communications.
• Utilizing Care Message platform to increase communication with patients, running relevant reports and creating outgoing patient messages as needed.
• Provide support as needed to the front desk staff in the BMC Clinic.
• Provide support to the referral coordinator with behavioral health authorization.

Qualifications:
Basic Knowledge/Skills:

• Detail orientation with strong English communication (verbal and written), interpersonal, organizational, telephone, and computer skills; including working knowledge of Microsoft Excel, EPIC EMR, and Care Message preferred.
• Ability to take directions and work positively with a wide range of people.
• Able to work with indirect supervision successfully.       
• Bilingual preferred – Spanish/English

Experience and Education:

• High School Diploma or Equivalency.
• Two years’ experience in a related field preferred.

Compensation and Benefits:

• The compensation increases based on years of experience and ranges from $22.25 - $35.60 hourly. 
• BHCHP full-time employees are eligible for our competitive time off program, health, dental and vision insurance, 403B retirement savings plan, pre-tax MBTA pass program with 40% discount, additional compensation for demonstrated bilingual proficiency and more.  Benefits are prorated for part-time employees.

Does this amazing opportunity interest you? Then we'd love to hear from you.

As an equal opportunity employer, Boston Health Care for the Homeless Program is committed to providing employment opportunities to all qualified individuals and does not discriminate on the basis of race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, parental status, genetic information or characteristics, or any other basis prohibited by applicable law.

Covid-19 Vaccination: Proof of Covid-19 vaccination(s) is optional for employment. Candidates who are offered employment will be given details about how to demonstrate receipt of vaccination if they choose to.

Please Note: Employment at Boston Health Care for the Homeless is at-will. Boston Health Care for the Homeless does not sponsor work authorization visas.