Senior Technical Support Engineer- Global Financial Crimes

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
 

Job Description:

This job is responsible for managing the day-to-day activities and functions for the assigned team. Key responsibilities include delegating work to team members, supervising work processes, providing informal leadership of sub teams or technology silos, managing on call and support schedules, and providing leadership, mentorship, and direction to team members. Job expectations include solving complex technical and analytical issues and effectively communicating results to senior management and Line of Business partners.

Overview:

Enterprise Risk and Finance APS is seeking a high energy, execution focused Senior Technical Support Engineer to join our global APS team supporting Global Financial Crimes. This is a high visibility, high impact role at the center of our mission to safeguard the firm with industry leading AML and Sanctions capabilities. This position is ideal for someone who wants true ownership, thrives in a dynamic global environment, and is looking to grow into a trusted subject matter expert or future technology leader within a high priority domain.

 

The ideal candidate has strong financial services awareness, an understanding of regulatory expectations, and the ability to stay composed and effective in high pressure, time critical situations.

We operate with an engineering mindset — approaching problems with curiosity, structured analysis, and a drive to design long term, resilient solutions. Team members are encouraged to think like engineers: automate relentlessly, reduce manual touchpoints, improve observability, and continually refine how our systems run at scale.

 

As part of our culture, we actively invest in the technical growth of our team. Our team enjoy opportunities for dedicated development time each week for hands on learning, certification paths, and technical deep dive sessions. We encourage continuous learning through available upskilling programs, internal knowledge shares, and knowledge sharing forums across our global APS organization.

 

As a senior APS support team member you will drive operational discipline, strengthening risk mitigation strategies, and representing the team with senior technology and business partners. You will set the standard for structured problem solving, rapid incident response, and engineering excellence, with a sharp focus on reducing time to market, improving recovery times, and accelerating delivery outcomes.

 

This is a great place to build a career. You will join a global team that values trust, technical mastery, and collaboration. We celebrate engineers who take initiative, challenge the status quo, and bring energy to improve our environment every day.

 

Responsibilities

• Provide AMRS production support for critical AML and Economic Sanctions applications, ensuring stability, availability, and timely issue resolution.
• Manage and resolve incidents, problems, and support tickets, ensuring SLA commitments are met.
• Drive root cause analysis and permanent fixes to improve stability, prevent recurring incidents, and reduce operational risk.
• Ensure effective monitoring, alerting, dashboards, and operational controls are in place for new and existing applications.
• Drive automation and observability improvements to reduce manual effort, improve detection and recovery, and strengthen resiliency.
• Support patching, production releases, and changes, including readiness, implementation, validation, and post-release monitoring.
• Proactively identify and address production, compliance, and operational risks before they result in incidents or business impact.
• Apply an engineering and data-driven mindset to continuously improve application stability and support processes.
• Operate effectively within a highly controlled AML and Economic Sanctions environment, with an understanding of regulatory, compliance, and control requirements.
• Demonstrate strong technical troubleshooting skills, using application logs, databases, APIs, batch processing, and diagnostic tools to identify and resolve production issues.
• Collaborate with Development, Infrastructure, Business, and Compliance partners to resolve issues and continuously improve the production environment.

Required Qualifications:

• 10+ years of relevant technology experience, including hands-on support of complex, business-critical applications.
• Strong hands-on experience with:
  • Unix/Linux
  • Oracle and Teradata
  • Hadoop
  • Autosys
  • Informatica
  • Splunk and Dynatrace
• Strong knowledge of ITIL practices, including Incident, Problem, and Change Management
• Proven technical troubleshooting and root cause analysis skills across applications, databases, batch processing, integrations, and infrastructure
• Demonstrated ability to take ownership of production issues and drive them through resolution, root cause, and permanent remediation
• Experience supporting applications in a highly controlled or regulated environment; AML, Economic Sanctions, Financial Crimes, or financial services experience preferred
• Experience using AI and productivity tools, including Microsoft Copilot and Microsoft 365, to improve engineering and support processes
• Strong written and verbal communication skills, with the ability to clearly communicate technical issues, risks, and business impact
• Ability to work effectively across Development, Infrastructure, Business, Compliance, and other technology teams

Skills:

• Collaboration
• Influence
• Production Support
• Risk Management
• Solution Design
• Analytical Thinking
• Architecture
• Innovative Thinking
• Result Orientation
• Stakeholder Management
• Adaptability
• Automation
• DevOps Practices
• Project Management
• Solution Delivery Process

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Pay Transparency details

US - NJ - Jersey City - 101 Hudson St - 101 Hudson (NJ2101), US - NJ - Pennington - 1300 American Blvd - Hopewell Bldg 3 (NJ2130)

Pay and benefits information

Pay range

$92,100.00 - $160,100.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.