HEAD, BUSINESS OFFICE

1) GENERAL DESCRIPTION

• Supports and assists Operation Manager in making the most effective and efficient supplies and services. 

• To be responsible to ensure the smooth operational of business operations and all outstanding cases being handled properly, invoices being billed accurately and correctly and send to debtors in timely basis.

2) JOB DESCRIPTION

• Ensure compliance to the termed Vision and Mission statements, goals, objectives and values of the Company. 
• Supervise daily operations of departments such as Admissions, Cashier, Billing, GL Verification, Credit Management, and Emergency Registrations.
• To prepare monthly report for management to review.
• To be responsible for Account Receivable. Correct accounting codes and amount are charged to each patients’ bills.
• To be responsible on the completeness of the insurance report. Ensure all documents are complete prior submission i.e. invoice, guarantee letter and insurance form.
• To be responsible for the completeness of documents. To develop a systematic flow between the Clinic Assistant, nurses, and finance staff for the purpose of providing accurate and complete charges for each patient with proper documentation.
• To ensure Outstanding cases are being properly monitored and follow up with relevant parties. To ensure all outstanding cases are followed up thoroughly through all possible channels.
• Managing staff in the services.
• Provide training opportunities to enhance staff’s skills and competencies and ensure all staff achieve a minimum of 30 hours training per year.
• Submission of probation review form (PRF) to Human Resources Management at least one week before the confirmation date.
• Recommendations to absorb contract staff  into permanent employment, extension of contract, or end of contract should be submitted to Human Resource Management at least three weeks before the contract expiry.
• Review yearly job description for all staff and submit to Human Resources Management for record.
• Review yearly key performance indicators (KPI’s) and conduct mid-year and year-end fair performance management review with employees.
• To monitor staff discipline and work performance. Doing a counselling session and documenting it using a communication record form. HR should be informed and present during the meeting session if the issues require formal written action.
• Further instruction by the Top Management of RSH or KPJ as a whole.

Other Responsibilities

• Ensure all policies and procedures of ISO 9001, ISO 14001, ISO 45002 MSQH Hospital Accreditation Standard and Customer Service Management are adhered to and records maintained, if and when these programs are implemented.
• Participate in 5S activities and comply with the specified requirements.
• Ensure adhere to The KPJ Way/ Standard People Practice (SPP).
• Ensure the policies on patients and family’s rights are addressed at all times.
• Ensure to actively participate in all quality initiatives and activities by the Company.
• Ensure compliance to Patient safety goals as safety improvement measures recommended by World Alliance for Patient Safety (2008).
• To carried out duties as an employee as stipulated in Occupational Safety and Health Act and Regulations 1994.
• To take reasonable care at work for the safety of yourself and other persons.
• To co-operate with your employer or any other persons in the discharge of any duty.
• To wear or use any protective equipment or clothing provided by the employer.
• To comply with any instruction or measure on Occupational Safety and Health.
• Ensure all policies and procedures of ISO 37001 Anti Bribery Management System (ABMS) are adhered to and responsible for integrity principles, practices, and activities at hospitals & companies if and when these programs are implemented.

3) JOB REQUIREMENT

• Bachelor Degree in Business Administration or equivalent.
• 5 years of experiences. Preferably with relevant experience in Hospital/healthcare business or an equivalent combination of education and work related experience.
• Microsoft Office literacy.
• Demonstrates the ability to interact with customers, employees and third parties that reflects highly on the hospital, the brand and the Company.
• Ability to identify market segments, niches and potential markets.
• Willingness to do work after office hours/weekends/public holidays when required.
• Microsoft office literacy.
• Able to work well on multiple projects & meet tight deadlines.
• Ability to work under pressure and meet deadlines.
• Responsibility and reliability to take charge of certain projects independently.
• Willing to travel.
• Excellent English communication skills both oral and written.
• Prepared to work as a team member in the manner the best.