Senior Customer Solutions Specialist

Management Level:

86

Work Shift:

1ST SHIFT (United States of America)

Job Summary:

• This is an onsite position based at our Corporate World Headquarters in Springdale, AR, with an expectation to work in the office five days a week.
• Additionally, 1–2 days of holiday coverage may be required.

The Senior Customer Solutions Specialist has a comprehensive understanding of Tyson Foods’ business operations and strategies and the role that the Customer Solutions Specialist plays in executing against the organization’s goals and objectives. This role encompasses the duties of the Specialist position, while also overseeing the onboarding and training of new hires, leading initiatives for the entire Customer Solutions department, and contributing significantly to driving operational excellence within the supply chain. Senior Customer Solutions Specialists model behavior aligned with Tyson’s core values and demonstrate the ability to directly lead and empower through guidance and support of team members, fostering a culture of continuous improvement. Senior Specialists act as the bridge between Specialists and Managers, assisting Specialists with daily order management tasks and resolving issues and consistently seek to identify training gaps to promote ongoing learning and development for all Customer Solutions teams. They set the benchmark for all Customer Solutions Specialists and represent the entire group within the organization. Additionally, they offer leadership valuable insights on enhancing the team member experience to increase job satisfaction. The blend of leadership abilities and a business-oriented mindset developed in this role equips Senior Specialists for advancement in their career, whether as a Manager in Customer Solutions or in another key functional area within the organization. Their comprehensive understanding of business operations, strategic execution, and commitment to excellence positions them as valuable assets in driving Tyson Foods' success.

Essential Duties and Responsibilities:

• Customer Relationship Management: Engages in regularly scheduled customer calls with Sales partners to review performance against key metrics, ensuring that all targets and objectives are being met and identifying areas for improvement; discuss new business opportunities and promotional activities, exploring ways to leverage these initiatives to drive growth and enhance customer satisfaction; listen to feedback, using this information to recognize opportunities for stronger collaboration. Communicates customer strategies and initiatives clearly and effectively to all levels of the organization.
• Hiring & Training: Participates in the interview process by participating in the interview panel and calibration. Coordinates the training and onboarding of new Customer Solutions Specialists and serves as a mentor, helping them become acclimated with Tyson and their role, ensuring a smooth transition and integration into the team. Subject matter expert on standardized processes and procedures across all businesses managed by the Customer Solutions Team.
• Supply Chain Strategy: Identifies and addresses challenges in Tyson’s Supply Chain and partners with key internal partners to develop sustainable, impactful, win-win solutions for Tyson and its customers. Furthermore, continuously monitor the implemented solutions to measure their effectiveness and make necessary adjustments.
• Cost Savings Efficiencies: Actively seeks opportunities to generate cost savings and create operational efficiencies by utilizing strategic problem-solving to document the problems, analyze the root causes, and develop actionable plans to address the issues. By continuously monitoring and refining these processes, the individual fosters a proactive approach to supply chain management, driving long-term improvements and contributing to the overall efficiency and profitability of the organization.
• Customer Policy Compliance Management: Collaborate closely with customers to understand supplier expectations regarding on-time delivery, order fulfillment, and pallet compliance. Leverage both internal and customer data to monitor performance, ensure adherence, and validate chargebacks to recover unwarranted fees.
• Leadership & Engagement: Sets the expectation for how all Customer Solutions Specialists should operate by exhibiting leadership in driving customer strategy initiatives, inspiring and guiding team members towards achieving strategic goals, and consistently role modeling the RIGHT behaviors. Act as a champion for change by providing feedback to Customer Solutions leadership on gaps in the team member experience, advocating for positive improvements.
• Inventory Management: Collaborates closely with internal business units to proactively engage with customers, ensuring efficient inventory consumption and minimizing distress within the network through regular communication and coordination with various departments to align strategies, anticipate customer needs, and implement solutions that optimize inventory levels.
• Cross-Functional Collaboration: Builds strong relationships with cross-functional teams on strategic initiatives and becomes a trusted resource for internal partners seeking assistance in executing tasks that require action from the Customer Solutions team.
• Training & Development: Creates engaging and effective training materials designed to develop peers by leveraging a deep understanding of the business. Partners with other Senior Specialists to facilitate training sessions that contribute to the professional growth and development of their peers, helping to build a more knowledgeable and skilled Customer Solutions team.
• Workload: Manages up to 100 customer orders, 1.3 million pounds, and 3.8 million dollars in sales each week. Day-to-day tasks are tailored to meet the distinct needs of each business and customer. Workload fluctuates with seasonal variations across different industry segments, impacting peak season demands.
• Account Assignment & Coverage: Responsible for overseeing and managing high-profile accounts within the organization and offering customer support that extends beyond the expected routine daily tasks. Provides additional support in account coverage and management as needed, without hesitation.

Education:

Bachelor's degree or equivalent work experience.

Work Experience:

At least 3 years of business experience.

Special Job Competencies:

• Negotiation: Ability to negotiate win-win solutions that reduce logistics costs while meeting customer needs.
• Technical Proficiency: Experience with MS Office & SAP applications and knowledge of AFE, PowerBI, and Transportation & Warehousing systems required.
• Professional Communication: Communicates effectively and productively with customer contacts and internal partners.
• Multitasking and Time Management: Capable of managing multiple tasks and projects in addition to daily responsibilities.
• Positive Attitude: Maintains a positive, proactive approach, contributing to a supportive and productive work environment.
• Problem Solving: Strong analytical skills to identify problems, evaluate options, and implement effective solutions that generate cost savings and improve customer Engagement.
• Presentation Skills: Proficient in producing training materials and confident in conducting training sessions for direct team and total Customer Solutions.
• Travel: The position requires domestic travel for customer meetings 2-3 times per year.

Supervisory:

N/A

Travel:

The position requires domestic travel for customer meetings 1-3 times per year.

Internal Management & Management Support Applicants:

Automatic notification to your current manager will be initiated upon selection for interview. This applies to all candidates who are level 79 or above.

All professional team members are expected to demonstrate responsible use of approved AI tools, including safeguarding sensitive information, adhering to company policies, and validating AI-generated outputs. Individual Contributors should demonstrate the ability to integrate AI into daily work, improve efficiency through AI-enabled solutions, evaluate outputs critically, and apply professional judgment when using AI. People Leaders should demonstrate the ability to drive responsible AI adoption, enable effective use of approved solutions, identify opportunities to improve team performance through AI, and ensure accountability for the quality and accuracy of AI-supported outcomes.

Relocation Assistance Eligible:

No

Referral Payout Eligible:

No

For Professional Management levels, internal applicants should either upload a resume to their application OR complete their application fully showing current and past work experience in the sections provided.

The successful candidate(s) must be willing and able to perform the physical requirements of the job with or without a reasonable accommodation.

We provide our team members and their families with paid time off; 401(k) plans; affordable health, life, dental, vision and prescription drug benefits; and more.

Tyson is an Equal Opportunity Employer. All qualified applicants will be considered without regard to race, national origin, color, religion, age, genetics, sex, sexual orientation, gender identity, disability or veteran status.

CCPA Notice. If you are a California resident, and would like to learn more about what categories of personal information we collect when you apply for this job, and how we may use that information, please read our CCPA Job Applicant Notice at Collection, click here.