SPARTA - Customer Service Representative

The purpose is to provide information to the public on the general running of the transit system, acts as a liaison between passengers and Assistant General Manager, assists drivers in the performance of their assignments as needed.

• Provide information to the public on the arrival and departure of buses. This should be done in a timely manner, so no one misses the bus. 
• Cleaning of the Passenger Center on a regularly scheduled basis. 
• Call the police when needed.
•  Assist drivers whenever possible.
• Sell SPARTA passes and other revenue items as needed.
• Maintain accurate reconciliation records of all revenue items sold.
• Dispatch information to SPARTA operators and receive information regarding operational variations such as, but not limited to, route delays, traffic reports, detours, or passenger problems and relays information to appropriate personnel. 
• Ability to work weekend shift is required.

• High school diploma, GED, or equivalent certificate of competency
• Minimum of one (1) year of work experience as a telephone operator, receptionist, customer service representative, bank teller, public transit operator, dispatcher or any equivalent combination of training and experience.
• Ability to consistently operate within the framework of teamwork.
• Ability to problem solve; learn and remember routes, schedules, fares and general SPARTA functions.
• Ability to accurately and honestly maintain and report revenue activities.
• Knowledge of modern office practices, procedures, personal computers and machines; and English and arithmetic.
• Ability to make and keep accurate records, complete forms, and perform job functions without constant direction from an immediate supervisor.
• Ability to communicate clearly and accurately with SPARTA passengers, public and co-workers; and to establish and maintain good public and employee relations.
• Ability to rapidly learn about the activities, policies and procedures of the Operation Department.
• General knowledge of the street and roadway network of the City of Spartanburg.
• Ability to handle the follow through on a large volume of telephone inquiries and radio transmissions quickly, courteously and accurately.
• Ability to act quickly and effectively in emergency situations

Salary depends upon experience. Starting salary is $17.56 per hour.