Field Service Technician

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

THE ROLE: The Field Service & Logistic Technician will be responsible for conducting safe and efficient field service at customer sites, including mechanical and electrical troubleshooting, preventive maintenance, and addressing safety issues. Supports seamless operations by staging service parts, managing inventory, and verifying shipments. Maintains warehouse organization and ensures accurate stock records, contributing to a safe and productive work environment.  

This role includes system troubleshooting, works with mechanical, electrical, diesel equipment conditions, conducts preventative maintenance and parts inventory, and can identify and remedy safety issues (both Company and Customer owned equipment).  Has direct interfacing with customer and potentially works at multiple sites / with multiple technologies.  Critical thinking in this role is a critical item.

We offer a full benefits package to include 4 WEEKS Paid Time Off (PTO) for hourly positions, health, dental, vision, investment savings plan, and other additional miscellaneous benefits.    

CORE RESPONSIBILITIES:  To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.

• Create and maintain safe working environment and culture within the organization
• Take care of company property
• Demonstrates high impact culture through innovation, accountability and empowerment
• Must be able to function in a team environment
• Usually works with direct supervision but can work independently if needed

Travel Requirements:

• Some travel required
• 5%-20% travel depending on division & location (overnight stays, away from home)

Driving Requirements

• Driver Application for Employment
• Motor Vehicle Report (MVR)

Forms:

• Driver Disclosure and Release
• Employee Applicant Drug and Alcohol Statement
• Copy of Driver’s License
• Copy of Medical Certificate (if applicable)

QUALIFICATIONS:

Education Requirements

• HS diploma or equivalent
• CDL, class A or B with applicable endorsements (HAZ is a plus)
• Or, Capable of obtaining a CDL, class A or B with applicable endorsements (HAZ is a plus)

Experience Requirements:

• Ability to obtain all required customer clearances as needed (TWIC, DISA, etc.)
• Ability to obtain DOT Medical card
• Clean driving record
• Work experience preferred
• 0 to 2 years of technical work experience, 1 year preferred

Skill Requirements:

• Electrical, mechanical, diesel experience depending on business unit
• Work without direct supervision
• Technically sound
• Experience with Microsoft Office including smart devices
• Must have customer service experience
• Demonstrates critical thinking and troubleshooting ability
• Synthesizes technical information and communicates it clearly
• Derives insight from customer experience to produce outcomes and solve moderately complex problems often in novel and unexpected ways

The estimated pay range for this position is $44,100 to $70,600. Starting pay is dependent on multiple factors, such as skills, experience, and work location. At Xylem, we offer a competitive compensation package with a generous benefits package, including Medical, Dental, and Vision plans, 401(k) with company contribution, paid time off, paid parental leave, and tuition reimbursement

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.