Customer Education and Training (CET) Manager, Injectable Aesthetics

Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin, we are in shapes our lives, we are advancing dermatology for every skin story.

We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee.

At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.

Objectives of the Position

• Be the clinical Subject Matter Expert for the full Galderma aesthetic portfolio range to share the science, efficacy, approved indications and injection methodologies, and clinical best practices for techniques and usage of Galderma’s products
• Plan and execute customer education and training programs to drive each brand’s mission and value proposition
• Manage and develop Key Opinion Leaders (KOL) and Trainers to enable them to further Galderma aesthetic portfolio cause

Key Responsibilities

• Support the planning and execution of clinical education and training programs for Healthcare Practitioners (HCPs) to enhance their knowledge and understanding of the Galderma Aesthetics portfolio.

• Assist in providing product and clinical support to HCPs under the guidance of the Sr. CET Manager.

• Coordinate and support scientific events, workshops, hands on training and collaboration with Sales and Marketing teams.

• Prepare training materials, training logistics, attendance records, and post-training documentation.

• Track and monitor training activities, participant feedback, and training expenses, and assist in preparing activity reports.

Requirements

• University degree with Pharmacy / Nursing or Medical related majors

• At least 5 years' experience in working with Healthcare Practitioners and KOL management is preferred

• Comfortable discussing scientific data and clinical techniques with senior Key Opinion Leaders, clinicians and colleagues

• Experience in market research and data analysis, managing and forecasting Promotional & Marketing budget, are preferred

• Excellent interpersonal skills with the ability to develop rapport quickly