- Location
- Mumbai, India
- Department
- Customer Service
- Experience
- 2+ years
- Source
- Keka
Description
Designation: Customer Success Manager
🌍 The Mission
Manufacturing is the backbone of every economy. Yet, SMEs — who make up the majority of global manufacturing — are stuck with outdated tools and zero data intelligence.
At TranZact, we’re building the AI Native Operating System for Manufacturing. Starting with India (the hardest sandbox), we’re reimagining how SMEs operate:
AI Agents (Data, Sales, etc) that autonomously handle and optimize workflows.
Integrated AI Agentic OS that powers decision-making, execution and collaboration
Foundation for Marketplaces, Payments and Embedded Finance — reshaping how millions of businesses trade and grow.
We’ve already scaled to 10K+ manufacturers, while generating revenue efficiently, and are backed by some of the best investors — Tribe Capital, Prime Ventures, Kae Capital. We’ve also roped in some of the best founders in India from OfBusiness, Zetwerk, Blackbuck, Jupiter Money, among others.
Joining now means being part of the team that takes TranZact to global to the IPO.
About the Team:
Founders
TranZact was started by 3 of us and we have built an awesome team along the way.
Ritesh Kumar (Growth & Business) - IIT KGP (2011), Ex - Everstone Capital, AmbitÂ
Sharad Sen Sharma (Product) - IIT KGP (2010), IIMA (2015), Ex - Barclays, McKinsey
Rohan Sen Sharma (Engineering) - BITS Pilani (2013), Ex - Oracle, Cubito
Responsibilities:
- Understand the business, product & customer journey and how customer activation plays a major role in the overall growth model
- 1:1 Video Calls with Customers
- Analytical mindset and a data driven approach to boost customer activation
- Working on onboarding new customers and getting an in-depth understanding of their needs in order to align our product offerings with their goals
- Track and identify accounts which are at a churn risk and have a proactive approach to mitigate that
- Be a product advocate and have an in depth understanding of all the features and how they could solve the customer needs - push value over features
- Proactively engage with the customers and establish relationships for better product feedback and industry understanding
- Exposure to subscription- and renewal-based business processes, upselling, or cross-selling
- Customer bucketing / segmentation to understand behavioural traits
- Ability to Empathize and to strategically problem solve with large customers to drive usage
- Day to day track of inflow, activation & conversion, maintain daily, weekly & monthly detailed analysis and reports
- Collaborate with internal teams like support, creative, marketing, product, tech and more, to drive growth.
Requirements:
- 2+ years of experience in a Customer Success Manager or sales-related role.
- Tools Expertise: Experience on tools like Tableau, Google Analytics, Clevertap, Pendo, Totango, Mixpanel or their equivalent
- Strong with basics, quick learner & good with numbers
- Excellent verbal and written communication skills
- Experience with SQLÂ &Â Advanced Excel
- Experience working hands-on with large-scale data sets
- Experience of working in a fast-growing unstructured startup environment
🌟 Why Join TranZact
Be part of a Series A rocketship → on the journey from startup to IPO.
Work on AI Agents and the AI Agentic OS, redefining how SMEs operate.
Build for impact at scale → from 10K businesses today to millions globally.
Competitive salary + meaningful ESOPs → you grow as TranZact grows.
Direct mentorship from founders & some of India’s best angels.
⚡ What happens after you apply
Quick call to learn about your experience and why you want to work at Tranzact
Interview rounds with the founders (Exploratory Call+, Technical + Culture Fit).
There might be optional rounds customised to your experience.
💡 This is your chance to build the most important OS for manufacturing in the world. If you’re hungry to build products that matter, TranZact is where you belong
Skills
SQLOracleExcelTableauGoogle AnalyticsUpselling