Digital Project and Account Manager (f/m/d/x)

WHO WE LOOK FOR 🦄

We are looking for a Digital Project and Account Manager (f/m/d/x) near Berlin or Dresden to join our team starting in January 2027.

Your main goal is to drive maximum customer satisfaction across your accounts. You will build trusted, long-term relationships and strategically develop your accounts, creating the foundation for sustainable growth, both for your clients and for our shared success.

Working in close collaboration with our Sales colleagues and other internal stakeholders, you will develop a deep understanding of your clients’ needs. With empathy, creativity, and a solution-oriented mindset, you will ensure that campaigns are successfully executed and that your clients feel exceptionally supported at all times.

Want to learn more? Just keep reading!

 

WHAT YOU WILL DO 🏄

• Strategic Campaign Management & Briefing: Take full ownership of digital campaign projects by defining strategies and delivering clear, high-quality briefings to our dedicated in-house campaign specialists, who handle the technical setup.
• Primary Client Contact: Serve as the main point of contact for your clients, managing every aspect of their campaign lifecycle.
• Performance & Strategy: Keep a close eye on performance metrics, timelines, and goal achievement to derive actionable, data-driven recommendations.
• Reporting & Presentations: Create insightful, value-adding reports and presentations that engage and convince your clients.
• Cross-Functional Coordination: Coordinate single- and cross-channel campaigns in close collaboration with internal teams and external partners.
• Proactive Problem-Solving: Identify client needs early on and develop tailored, pragmatic solutions.
• Growth & Upselling: Spot upselling opportunities and present them with empathy and purpose, always focusing on driving client success.
• Relationship Building: Build authentic, trusted partnerships (professional, personable, and at eye level) across calls, emails, and direct interactions.

WHAT YOU WILL NEED 🪄

Experience & Mindset:

• 3-4 years of experience in campaign, project, or client management, ideally within a digital environment.
• Strong customer and service orientation, with a genuine passion for working with people.
• Highly structured way of working, strong organizational skills, and a keen sense of prioritization.

Skills & Tools:

• Basic knowledge of digital marketing channels (e.g., Google Ads, social media campaigns) or analytics tools (e.g., Looker, ThoughtSpot) is a plus.
• Proficiency in Excel, PowerPoint, or Google Suite.
• Experience with project management and collaboration tools (e.g., Monday.com) is desirable.

Communication & Personality:

• Excellent communication skills in both German and English.
• Strong enthusiasm for calls, presentations, and direct client interactions.
• Confident, empathetic, approachable, and team-oriented mindset.

👉 At our company, we value diversity and actively encourage it. We believe a variety of perspectives and backgrounds makes us stronger. We focus on potential rather than on having a “perfect” CV. If this role excites you and you believe you could grow into it, even if you don’t tick every single box in the requirements, we’d love to hear from you!

 

NICE TO HAVE 🎆

• Comprehensive understanding of retail marketing functions, including budgets, retail purchase cycles, and category-specific user behavior (e.g., FMCG, Grocery, Fashion).

 

LOCATION 🌐

While we offer a flexible hybrid model empowering you to work where you’re most comfortable, proximity to our Berlin or Dresden offices is strongly preferred.

 

What You Will Find At Shopfully 🤗

🌎 An opportunity to thrive in a rapidly scaling multinational company

🕶️ A vibrant, informal, and inclusive work environment

🧠 We champion autonomy, flexibility, and a hybrid work model, empowering you to own your work

📚 Access to learning opportunities and regular feedback sessions

🍓 Enjoy our central, modern offices featuring fresh snacks, coffee (including vegan options!), and ergonomic setups

🎉 Engage in meaningful team events: offsites, happy hours, company parties and celebrations that unite us beyond daily tasks

💻We provide all the necessary equipment for you to work effectively and set up your workspace, wherever you are

🧰 Benefit from additional country-specific advantages based on local contracts and practices

 

Who We Are 💜

We’re a team of 450 people (and counting!), from 30 different nationalities. We’re on a mission to innovate, and we believe the key to that is seeing the world through a variety of perspectives. That’s why building a more diverse team, as well as bringing in even more talent, is so important for us.

 

TO FEEL AT HOME 🛋️ IN SHOPFULLY YOU NEED 🎯

• Progress Over Perfection: We move forward. Always. In a fast-moving world, speed with purpose beats certainty without action. Momentum matters—not for its own sake, but because it drives results.
• Clarity Through Transparency: We bring each other along. We work in teams, not silos. Transparency gives context, and context enables action. That means we share decisions early, publish work in progress, and document outcomes so others can learn, move faster, and build better.
• Learn Loudly: We grow by doing and by daring. Big bets unlock big breakthroughs. But real innovation demands risk, and risk always carries the possibility of failure. That’s not a flaw. It’s the price of ambition.
• Challenge with Empathy: We speak up, even when it’s hard—because candor shows care, and leads to better outcomes. Listening deeply is how we grow. Disagreeing openly is how we build trust.
• Always Build Better: We are builders—of products, systems, and ideas. But more than that, we are builders of better. Better has no finish line. It’s a mindset.

 

If you choose to apply for this specific job position and submit your application, which may include personal data such as your identifying details, contact information, curriculum vitae, cover letter, professional qualifications, and/or employment history, please be informed that your data may be shared with our Affiliates*, including Offerista Group GmbH and Flipp Operations Inc. The aforementioned entities will act as joint controllers for the limited purpose of intra-group sharing related to the evaluation of candidates’ applications. This means that your data may be processed by the Affiliate to assess your application and, if deemed suitable, to contact you regarding potential employment opportunities. However, please note that from the moment an Affiliate initiates direct contact with you and engages in any further processing of your personal data beyond the initial intra-group sharing for evaluation purposes, such Affiliate shall act as an independent data controller. In such cases, the processing of your personal data will be subject to the specific privacy policies that can be found here.

• Affiliates shall mean any entity that directly or indirectly controls, is controlled by or is under common control with ShopFully SpA and its Affiliates’ subsidiaries, meaning any entity which is directly or indirectly controlled by the Affiliates.