- Location
- Dexter, MI
- Seniority
- Manager
- Source
- Paylocity
Description
Description
Summary: Oversees daily banking activity in a branch including customer service, staffing requirements and facilities maintenance.
Essential Duties:
- Ensures that the branch is opened and closed and stays current on security policies and procedures.
- Supervises vault operations and procedures.
- Maintains knowledge of branch policies and procedures with respect to approving or overrides of teller transactions.
- Responsible for ongoing coaching and career development of branch team.
- Well versed in community development and outside bank networking to further promote CSB as the full service community focused bank that we are.
- Applicant will be required to obtain NMLS licensing for production of real estate loans.
- Directs personnel in activities to ensure prompt, accurate and dependable customer service.
- Establishes and helps to attain internal performance objectives for branch office business volume.
- Handles customer problems and complaints; counsels customers with special needs or requests.
- Provides and maintains a professional business-like atmosphere within the branch office.
- Reviews staff for performance evaluations and recommend salary adjustments.
- Coordinates staff training when needed.
- Comply with all bank policies, regulations and laws applicable to carrying out duties and responsibilities, including but not limited to the Bank Secrecy Act.
- Regular attendance is an essential function.
- Other duties as assigned.
Requirements
- Two years experience in a financial institution
- Good written, verbal and supervisory skills
Skills
Customer Service