Part-Time Operations Assistant

Who We AreWe are Tennis! The USTA New England Section, one of 17 sections of the United States Tennis Association (USTA), is a 501(c)4 not-for-profit organization that serves around 22,500 members in Connecticut, Maine, Massachusetts, New Hampshire, Rhode Island, and Vermont. With nearly 1 million people playing tennis in New England, we are committed to offering quality recreational and competitive programs and experiences for people of all ages and abilities. We believe in the power of tennis to facilitate a lifetime of more connected, healthy, and social people and communities. The USTA is the national governing body for the sport of tennis and the leader in promoting and developing the sport’s growth on every level in the United States, from local communities to the crown jewel of the professional game, the US Open. Help us in our work and mission.

 

Why Work for USTA New England? 

We are a passionate team of staff and volunteers focused on growing the sport of tennis and making it accessible to all. We are committed to removing barriers and creating opportunities for ALL to participate. Don’t know tennis? Don't worry, you can still find yourself in the game!

The Role

The Operations Assistant is responsible for assisting with day-to-day operations to support the entire USTA New England team with Finance, HR, and Operations. This is a part-time position, scheduled to work up to 20 hours per week. Actual hours may fluctuate based on seasonality and business need. This includes, but is not limited to, processing invoices, assisting with financial reconciliations, projections, analyses, conducting phone screens, assisting with onboarding, and supporting in-person and virtual meeting logistics. The operations assistant plays a vital role in supporting centralized administrative functions, ensuring compliance and optimizing operational efficiencies within the organization.

 

Finance

• Accounts Payable Support: Assist with the processing of invoices and staff/volunteer expense reimbursements through digital systems, ensuring adherence to policies/procedures and appropriate budgets. Assist with gathering required paperwork to register vendors in digital systems.
• Data Entry and Management: Perform accurate data entry into financial management systems to support the general ledger and monthly closing processes.
• Financial Liaison: Serve as a secondary contact for the organization and with National Shared Financial Services, while monitoring financial data and assisting with routine financial activities.
• Audit Preparation: Aid in the collection and organization of documentation for annual audits, including payroll registers, journal entry backups, and year-end accrual support.
• Registration & Payment Processing: Support fiduciary tasks related to program registrations, including processing payments and managing associated paperwork for participants.
• Assist with coordinating the process for independent contractors to ensure completion of all paperwork and background checks.

Human Resources

• Recruitment Administration: Coordinate the logistics of the hiring process, including posting job requisitions, screening applicant paperwork, and scheduling interviews.
• Onboarding Coordination: Manage the initial onboarding experience for new hires, coaches, and volunteers by ensuring the completion of background checks, Safe Play compliance, and digital onboarding portals.
• Personnel Record Maintenance: Organize and maintain secure digital personnel and medical files, ensuring that personnel records are correctly uploaded and stored according to record retention policies.
• Time-Off Tracking: Assist in monitoring and reporting on employee time-off balances, including PTO, sick time, and parental leave requests.
• Training Administration: Track and report on staff completion rates for required training.
• Offboarding: Assist with offboarding logistics, including updating personnel records, recovering equipment, and revoking digital system access.

General Administration / Operations

• Process Digitization: Assist in transitioning paper-based internal forms (e.g., expense reports, compliance forms) to automated digital workflows to increase accuracy and reduce manual workload.
• Meeting & Event Logistics: Coordinate logistics for virtual and in-person meetings.
• Technology Management: Support technology needs for staff, including the purchase of new computers, software, etc.
• Basic Office Support: Manage general organizational inboxes, process incoming physical mail, and order general office/event supplies as needed.

Who You Are

• Must be able to travel to the Westborough, MA office at least once a week.
• High School diploma or equivalent required; College degree preferred.
• Strong knowledge of Excel/Google Sheets
• Demonstrate strong numerical accuracy, basic tracking, and routine reporting.
• Ability to use discretion while maintaining the highest standards of security and privacy regarding sensitive personnel and financial data.
• Utilizes data and quantitative/qualitative feedback to drive decision-making and support the mission & financial health of the organization.
• Proficient in Google Workspace; Monday.com preferred; comfortable learning new software platforms.

What We Offer

At USTA New England, we know people are our most important asset. For this reason, we offer a comprehensive benefits package designed to meet the needs of a diverse workforce!

• Paid Sick Leave
• Training and development opportunities
• Flexible, hybrid work model
• Company laptop provided
• Access to discounted tennis equipment
• Access to tickets to premier tennis events

 

Position FAQs

• Who will this position be working with? This position will report to the Operations Manager. The assistant will also work with staff members from other departments, USTA National and our volunteers as required.
• Is your team currently remote? We do have an office in Westborough, MA. This person will be required to come into the office once a week and attend in-person staff meetings throughout the year.
• How much does this position pay? How many hours is considered part-time? The position is non-exempt and paid between $18 - $22 per hour. Compensation is commensurate with experience. This position is regularly scheduled for up to 20 hours per week.

 

 

What does the hiring process consist of? The first step is to Apply Here!

Apply - applications will be accepted on the USTA New England site until the position is filled.

Screen - candidates advancing out of applications will be screened.

Interview - will be conducted by a multi-person panel, including the hiring manager

References - For finalist(s), professional references will be checked.

Final Offer - will be made by HR.

 

Come One, Come All

We strongly encourage you to apply if you’re interested; we'd love to learn how you can “serve” our team with your unique experience!

 

USTA New England is dedicated to providing equal employment opportunities for all individuals, regardless of age, disability, national origin, race, color, religion, sex, sexual orientation, gender, gender identity, or expression, pregnancy, veteran status, marital status, family status, alienage or citizenship status, creed, genetic information, or any other status protected by applicable federal, state, or local law.