Assistant Store Manager- Ashley Furniture (Bowling Green, KY)

Description

Furniture Connection, Inc. in Clarksville, TN has been in business for over 27 years providing superior quality furniture at great prices. We deliver exceptional customer service, which is second to none. Customer service is not a department, it is an ingrained part of everything we do. 

Our company believes in fostering a positive work environment. We value our employees and are committed to promoting growth and development. Our company culture is one that emphasizes open communication and transparency. We encourage teamwork and recognize and reward employee contributions. We strive to make a positive impact daily by focusing on ethical behavior and taking care of our people. We are a family! 

The Assistant Manager role is focused on building and maintaining guest relationships that are the foundation of the company’s retail success. The Assistant Manager will work with the Store Manager to develop and lead retail sales associates in the implementation of the company’s sales approach, perform store operations and maintain compliance with the company policies and procedures. 

The Assistant Manager is accountable for assisting in meeting and exceeding guest satisfaction and sales targets, which include Sales per Guest (SPG), Gross Margin and other key performance metrics.

Our Mission statement is: Our team is dedicated to providing the highest level of service possible.

 Responsibilities:

• Co-lead the store retail sales representatives in meeting and exceeding sales goals, Sales per Guest (SPG), (Digital) Net Promoter Score ((D)NPS), and other key performance metrics. Optimize guest conversion and sales tickets by ensuring the deployment of the Company’s sales approach. 
•  Maintain a visible presence on the sales floor, role modeling the selling process, personally interacting with guests and being able to positively impact the sales process and ensure the Company’s brand is accurately represented. Resolve guest issues in a professional, helpful manner that strikes the proper balance between guest satisfaction and fiscal responsibility to the company.  
• Participate in developing and implementing sales plans to create a culture of accountability and to ensure a continued focus on sales performance and other goal attainment.
• Ensure compliance with store operating policies and procedures, including advertising and promotions, merchandise layouts, pricing, beginning and end-of-day, store appearance, human resources, health, and safety, etc. Maintain operational standards and office administrative routines and processes. 
• Use staffing-to-traffic methodologies to properly staff and manage the sales floor; prioritize daily responsibilities and tasks.
•  Analyze operational and financial reports to determine the store’s results and performance trends and take prompt corrective    action to remedy significant variance.
•  Create an engaging, positive working environment and strong selling culture; recognize and reward top performers. 
• Serve as the Manager on duty, managing the store in the absence of the store manager.
•  Participate in “velocity walks” to assess and respond to category sales performance.
•  Maintain high levels of knowledge on all Company products, promotions, and store procedures.
•  Assist with employment decisions and/or recommendations on hiring, improvement plans, corrective actions, terminations, etc. 
• Coordinate and manage the work of employees by directing members of the team to meet the area’s goals. Audit regularly to ensure standard operating procedures are being adhered to.
• Manage employee performance and assist employees in making improvements to their performance through coaching, mentoring, and administering performance reviews. Recommend, plan and/or implement employee training and skill development activities.
• Audit, maintain and ensure employee time-keeping and absentee records are accurate.
• Communicate company and departmental issues and goals and facilitate employee growth and development through weekly team meetings, regular individual employee meetings, coaching, training, and company-offered learning opportunities. Demonstrate the Company’s Core and Growth Values in the performance of all job functions.  

Requirements

• Strong verbal, written and people skills.
• The desire to succeed in a sale driven environment.
• Willingness and flexibility in availability. Days, evenings, weekends, and holidays are required.
• Strong mentoring, coaching and development skills.
• A positive and motivating attitude is necessary.
• Customer and employee focused.
• Organized and detailed.
• Experience in sales and customer service.
• High Integrity and work ethic.

What’s it in for YOU?

We offer a comprehensive benefits package including, vision, dental, health and life insurance, short term disability, Paid Time Off, Holiday Pay, generous employee discount, 401K with company match, quarterly bonuses, a great company culture, opportunity for advancement and more! What are you waiting for?! Join our team today!