Crisis Services Clinician - Pro Pod - Day Shift

Description

Crisis Services Clinician 

Help guide high-quality crisis response when sound clinical judgment matters most. Crisis Connections is seeking a Crisis Services Clinician to provide shift-based clinical leadership for a 24/7 telephone crisis program serving King County and Washington State.

This is a full-time role, based in Seattle, WA (100% onsite).

Shift: 8:00 am - 4:00 pm OR 7:00 am - 3:00 pm  

Schedule:  Sunday through Thursday OR Tuesday through Saturday (one weekend day will be required for this role).

Pay rate: $37.24 per hour

Union Representation: Represented by OPEIU

Benefits: Benefits listed include medical, dental, vision, disability coverage, FSA, 403(b), paid time off, 12 paid holidays, transit and parking support, flexible schedules, professional growth resources, self-care tools, and weekly supervisor check-ins. 

Why this role matters

You will help ensure that callers receive timely, compassionate, and clinically appropriate support. The role combines crisis assessment, triage, hospital diversion and authorization, staff coaching, resource coordination, and accurate documentation.

What you will do

• Provide clinical leadership and oversight for phone room operations during assigned shifts.

• Coach Crisis Intervention Specialists and Phone Workers through real-time clinical consultation and feedback.

• Conduct mental-health crisis assessments and suicide-risk evaluations, and guide best-practice interventions.

• Manage hospital authorization and diversion calls using LOCUS and CALOCUS criteria.

• Provide one-call triage support to first responders and connect people with appropriate community resources.

• Coordinate referrals and closed-loop follow-up; maintain accurate records in EHR and quality-assurance systems.

• Complete Sheena’s Law referrals and coordinate with law enforcement and community partners.

• Meet clinical-quality, documentation, call-response, and contractual performance standards.

Requirements

 Required qualifications

• Master’s degree in social sciences or a related field.
• Two years of supervised experience working with individuals experiencing severe and persistent mental illness.
• Agency Affiliated Counselor credential, a higher credential, or eligibility to obtain the AAC credential. If eligible rather than currently credentialed, the application must be submitted within 30 days of hire and certification received before the end of probation.
• Demonstrated clinical judgment and crisis-intervention expertise.
• Ability to work effectively in a high-pressure, multitasking environment and use multiple systems at once.
• Ability to complete the required timed basic computer-literacy assessment.
• Ability to meet background, reference-check, and ongoing credentialing requirements.

Preferred qualifications

• Experience in a supervisory or lead role.
• Familiarity with King County public mental-health systems.
• Proficiency with EHR systems, Electronic Client Lookup System, OpenBeds, and related county or internal systems.

 Apply to join a mission-driven team committed to accessible, compassionate crisis support. Reasonable accommodations are available in accordance with applicable law.