Operations Coordinator (Investor Relations)

Department:

Investor Relations

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:

As a Senior Investor Relations Specialist (Operations Coordinator) supporting the Investor Relations Team, you'll coordinate investor meetings, events, travel, communications, and administrative activities. In this role, you'll serve as a central point of coordination, anticipating needs, managing details, resolving issues, and ensuring time-sensitive priorities and projects are completed accurately and efficiently.

Additional Details

• The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX Headquarters facility during business hours. 

• U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.

 

We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics. 

Responsibilities

• Coordinate Investor Relations events and engagements, including investor meetings, non-deal roadshows, earnings calls, investor days, conferences, and the Annual Meeting of Shareholders.
• Own end-to-end meeting and event logistics, including scheduling, travel, itineraries, transportation, accommodations, catering, room arrangements, technology requirements, and meeting materials.
• Maintain the Investor Relations calendar and proactively identify scheduling conflicts, logistical risks, required follow-ups, and upcoming deadlines.
• Coordinate frequently changing executive and investor schedules while ensuring all parties receive accurate and timely information.
• Prepare, organize, review, and distribute meeting materials, itineraries, briefing documents, and other supporting information.
• Serve as the primary coordinator for high-volume inbound requests, including monitoring the Investor Relations email inbox, prioritizing requests, responding or routing as appropriate, and tracking items through resolution.
• Maintain accurate investor engagement records, investor contact information, meeting history, and follow-up items in the investor database.
• Maintain and update Investor Relations website content.
• Coordinate with PRNewswire and other vendors to support earnings materials, news releases, presentations, investor events, and other external communications.
• Partner cross-functionally with the Executive Office, Communications, Finance, Strategy, Legal, and other departments to coordinate deliverables, manage dependencies, and support Investor Relations priorities.
• Develop and maintain repeatable processes, checklists, timelines, and tracking tools to improve execution and reduce the risk of missed details.
• May perform other job duties as directed by the Employee’s Leaders.
  
  

Knowledge, Skills and Abilities

• Knowledge of corporate financial reporting and SEC filings.
• Knowledge of Investor Relations tools and platforms (e.g., S&P Capital Access, S&P Capital IQ, AlphaSense, Equisolve, Nasdaq IR Insight).
• Skilled in written and verbal communication.
• Skilled in organization and time management.
• Skilled in professional presence and poise when representing the Investor Relations team internally with executives and externally with investors.
• Skilled in supporting event planning, travel coordination, and complex scheduling logistics involving multiple stakeholders and frequently changing priorities.
• Ability to provide high-quality materials with exceptional attention to detail and accuracy.
• Ability to prioritize, manage, and balance multiple priorities and competing requests in a high-volume, fast-paced environment without sacrificing accuracy.
• Ability to exercise sound judgment, identify solutions, appropriately escalate issues, and make decisions with incomplete information.
• Ability to handle confidential and market-sensitive information with discretion.

Education

• Required: High School Diploma or GED

Experience

• Intermediate level experience, fully functioning broad knowledge in:
  • Medium-scale project management
  • Navigating various social media platforms
  • Administrative Support

• Preferred: Executive support experience with complex scheduling, travel coordination, and stakeholder management
• Preferred: Proven success managing multiple competing priorities in a fast-paced, high-volume environment
• Preferred: Event planning and logistics experience supporting senior leaders, customers, investors, or external partners

Licensing/Certification

• N/A

Physical Abilities

• Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time
• Ability to communicate and interact with others in the English language to meet the demands of the job
• Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job

Other Qualifications

• Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
• Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
• Must be at least 18 years of age (If the job has a different minimum age requirement, change 18 to applicable age)
• Must be able to comply with Company attendance standards as described in established guidelines
• Travel may be required to support execution of Investor Relations events

Pay & Benefits  

• Competitive market salary from $81,200 - $90,200 per year* depending on qualifications and experience, with opportunity for future pay increases based on performance and market movement. For eligible leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.  

 
Benefits you’ll love  

• Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)  
• Southwest will help fund your Retirement Savings Plan with Company contributions up to 9.3% of your eligible earnings**  
• Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit***  
• Competitive health insurance for you and your eligible dependents (including pets)  
• Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment.  
• Explore more Benefits you'll love: https://careers.southwestair.com/benefits  

 
*Pay amount doesn’t guarantee employment for any particular period of time  
**401(k) match contributions are subject to the plan’s vesting schedule and applicable IRS limits  
***ProfitSharing contributions are subject to plan’s vesting schedule and are made at the discretion of the Company 

Southwest Airlines is an Equal Opportunity Employer.
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