Lead Trolley Driver

Description

Our Company

The Theodore Roosevelt Medora Foundation (TRMF) is a premier tourism operation and a 501(c)(3) nonprofit organization. TRMF welcomes hundreds of thousands of guests each year through a diverse lineup of entertainment, historical, and educational attractions. We are committed to connecting people to Medora through positive, life-changing experiences. 

Summary

We are seeking a friendly, responsible individual to join our team as Lead Trolley Driver for the summer season. This position operates from June through mid-September and offers an excellent opportunity to work with the public in a dynamic, outdoor setting. As a /Lead Trolley Driver, you will be responsible for safely transporting passengers along designated routes while delivering outstanding customer service, as well as leading the driver team in providing a safe, fun, family experience. 

Key Responsibilities

• Operate a trolley vehicle along assigned routes in accordance with TRMF schedules and safety regulations. 
• Interact courteously and professionally with passengers, answering questions and assisting as needed. 
• Ensure the safety of passengers at all times, including assisting with boarding and exiting the trolley. 
• Coordinate the trolley driver’s schedules with the goal of meeting the scheduled service time and dates. 
• Serve as main point of contact for the drivers and management for trolley related questions. 
• Set the standard for service and train the drivers on routes. 
• Coordinate any preventative and scheduled maintenance with the Maintenance Department 
• Conduct pre-trip and post-trip vehicle inspections, reporting any issues promptly. 
• Maintain clean and orderly vehicle interiors. 
• Follow all traffic laws and TRMF policies. 

Supervisory Responsibility

• Oversee the seasonal trolley drivers ensuring they are trained in the route and customer service expectations. 
• Coordinate the weekly trolley drivers schedules and communicate any changes to the weekly service schedule to management.  

Requirements

Qualifications

• Must possess a valid Commercial Driver’s License (CDL) Class B or C with Passenger Endorsement. 
• Minimum 2 years of experience with scheduling shifts for multiple workers as well as management of a small team 
• Must be 25 years of age or older. 
• Maintain a clean driving record. 
• Strong focus on vehicle control, passenger safety, and adherence to road rules is essential. 
• Demonstrate excellent customer service and communication skills. Providing clear communication, answering questions, and ensuring a positive experience for passengers is vital. 
• Must be able to handle diverse situations, varying passenger behavior, and unpredictable traffic conditions. 
• Ability to work outdoors and on a flexible schedule, including evenings, weekends and holidays. 
• Previous experience in passenger transportation is preferred but not required. 

Work Environment

Most of the day is spent driving and operating the trolley. Drivers are exposed to varying temperatures, noise, and exhaust fumes. The job involves frequent stops, and designated pick-up/drop-off points. 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 

While performing the duties of this job, the employee is regularly required to sit, talk, repetitive use of hands, visual acuity to determine the safety of the workplace and surroundings for themselves and guests. Safe use of equipment and outdoor work while driving a vehicle with many people inside. Frequently required: grasping, lifting up to 10 pounds, carrying up to 10 pounds, crouching, stooping, and kneeling. Occasionally required: lifting up to 25 pounds, carrying up to 25 pounds. 

AAP/EEO Statement

It is the policy of TRMF to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, TRMF will provide reasonable accommodation for qualified individuals with disabilities. 

Our Location

• TRMF is located in the heart of the Badlands: Medora, North Dakota.  
• It’s situated near the border separating North Dakota and Montana, along Interstate 94. Medora is the basecamp to Theodore Roosevelt National Park: 110 square miles of rugged beauty. You’re never more than a few minutes away from a night under the stars or a bike ride along the thrilling Maah Daah Hey Trail. In Medora, beauty and adventure abound.  
• Our central hub of operations, the Life Skills Center, is a state-of-the-art campus, purpose-built for the glory of work and the joy of living. It features a dining room, a fitness center, as well as spaces for music, studying, learning, prayer, reflection, and socializing—all designed with our employees in mind.