Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Datadog
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by actively monitoring and investigating various components of essential business systems. This role requires a proactive approach to identifying issues, analyzing system behavior, and ensuring smooth operation across multiple platforms. The engineer collaborates with different teams to maintain system stability and swiftly address any disruptions, contributing to the overall reliability and performance of critical business applications.

Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to ensure timely resolution of system issues and continuous improvement of support processes.
- Document findings and solutions clearly to support knowledge sharing and future troubleshooting efforts.
- Assist junior team members by providing guidance and sharing best practices to enhance team capabilities.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Datadog.
- Experience in monitoring and analyzing system performance using Datadog tools and dashboards.
- Ability to troubleshoot complex issues across distributed systems and applications.
- Strong understanding of incident management and root cause analysis techniques.
- Familiarity with cloud infrastructure and its impact on application performance.
- Capability to work with logs, metrics, and traces to identify and resolve system anomalies.

Additional Information:
- The candidate should have minimum 3 years of experience in Datadog.
- This position is based at our Hyderabad office.
- A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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