IT Support

Shalion is a data and insights-driven company that serves world-class manufacturers and brands globally. Through our Digital Shelf Optimization, Retail Media, and Food Service Aggregators solutions, we provide innovative tools for e-commerce monitoring.

At Shalion, we empower brands to make smarter business decisions in e-commerce by delivering actionable data and insights on online product prices, availability, share of search, and more. We operate across 800+ e-retailers in 50+ countries, serving industry giants such as Heineken, Lego, Danone, Nestlé, Diageo, and JDE.

As a leader in data intelligence, we specialize in gathering, analyzing, and applying proprietary artificial intelligence to deliver relevant data and monitoring tools, helping our clients maximize their e-commerce performance.

The role

As an IT Support  at Shalion, you are expected to:

• Provide support with hardware for equipment, meeting rooms, and network hardware.

• Provide support with Windows and MacOS software (user support).

• Create and maintain an updated inventory of company assets locally.

• Provide support with Google Suite, Microsoft Suite, and other tools used by the company.

• Support tasks for ISO 27001 and EU AI Act compliance, involving security and personnel training.

• Manage IT equipment policies and general IT administration.

• Office network management (including configuration of the second line, the business one).

• Support and manage other offices/business tools, and software.

• Identify and propose areas to maximize user experience and productivity in the working environment

Your profile should include the following:

• Experience with Microsoft Admin console and Google Workspace.

• Single sign-on integrations

• Domain creation and management

• Technical documentation in our wiki in Notion

• English proficiency (as multiple employees in the company are international).

• Strong organizational skills with the ability to efficiently prioritize and execute tasks

Ideally, you will also have:

• Basic experience with cloud providers (AWS)

• Basic experience with IaC

What we offer you

🌍 An international team – Work with colleagues from 10+ nationalities.

🚀 A dynamic and innovative environment – Be part of a high-performing team.

🏢 Hybrid work model – 4 days in-office, 1 day remote.

💡 Impactful work – Contribute to a challenging and innovative project.

🎟 Flexible benefits – allocate part of your gross salary (pre-tax) to meal vouchers, transport allowance, and private healthcare at a preferential rate.

🍏 Office perks – Fresh fruit and specialty coffee daily.

💶 Salary range: from 25,000€ to 27,000€, according to experience.

📄 Contract: Permanent

📍 Great location – Office in Barcelona’s Sarrià-Sant Gervasi district.

Shalion Data Services Limited is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.