Attendant - Recreation Facility (Fitness Center)

Work Schedule: Monday-Friday, 12 p.m.-8 p.m.; Some non-standard hours, including weekends are required.
The budgeted entry pay rate for this position is $17.00-$18.70 per hour. 

JOB SUMMARY
The Recreation Facility Attendant supports the daily operations of the Orange Beach Fitness Center. The employee greets and assists patrons, answers phone calls, registers members and participants, and processes daily financial transactions. This role helps maintain a clean, secure, and welcoming facility and monitors activity to ensure a safe environment for all members and guests.

SUPERVISORY RESPONSIBILITIES
This position has no supervisory responsibilities.

ESSENTIAL FUNCTIONS / DUTIES AND RESPONSIBILITIES

1. Registers members and non-members for access to recreation and fitness facilities.
2. Maintains accurate and current membership and participation records.
3. Monitors after-hours access footage to ensure compliance with facility policies.
4. Assists with setting up and breaking down fitness classes and programs.
5. Registers participants for athletic, recreational, and special interest programs.
6. Answers questions, addresses concerns, and directs patrons to the appropriate department when needed.
7. Addresses disciplinary issues in lobby and gym areas; complete incident reports as required.
8. Provides minor first aid and complete accident reports when necessary.
9. Maintains cleanliness, safety, and security throughout the Fitness Center.
10. Notifies the Manager/Supervisor of needed repairs or maintenance issues.
11. Maintains proper storage and inventory of supplies and equipment.
12. Promotes positive public relations through courteous and professional customer service.
13. Enforces all facility policies and procedures.
14. Follows established opening and closing procedures.

All positions at the City of Orange Beach have the job responsibilities below:

1. Handles sensitive information in a confidential manner.
2. Maintains a highly professional attitude and demeanor at all times.
3. Provides responsible, appropriate, and satisfactory leadership within the City.
4. Communicates positively and professionally in all aspects of the position.
5. Attends all department meetings, City meetings, and professional development activities.
6. Becomes thoroughly familiar with all pertinent state and national policies and comply with said policies.
7. Complies with City wide and departmental policies, as well as state and federal laws.
8. Ensures the positive promotion of the City.
9. Is prompt and punctual in reporting for work, meetings, etc.
10. Performs other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES

1. Ability to read and understand laws, regulations, and policies related to facility operations.
2. Ability to establish and maintain effective working relationships with supervisors, coworkers, and the public.
3. Ability to prioritize tasks and manage multiple responsibilities efficiently.
4. Strong verbal communication skills to provide clear and accurate information.
5. Basic math skills to perform financial and cash-handling duties.
6. Computer skills for registration, recordkeeping, and report preparation.
7. Writing skills to accurately complete forms, reports, and documentation.
8. Knowledge of City and departmental policies, rules, and procedures.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. An equivalent combination of education and experience sufficient to successfully perform the essential functions, duties and responsibilities of the job may be considered.

REQUIRED QUALIFICATIONS

1. High school diploma or equivalent.
2. Experience in a customer service-related field.
3. Current and valid Alabama driver’s license.
4. Willingness to travel for conferences, workshops, or seminars as required.
5. Willingness to work overtime, weekends, and non-standard hours.
6. American Red Cross First Aid and CPR certification or ability to obtain one within one year of hire.

PREFERRED QUALIFICATIONS

1. N/A.

PHYSICAL DEMANDS AND WORKING CONDITIONS
The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

The position is primarily sedentary but requires occasional walking, standing, bending, lifting light items, and driving a vehicle. No special physical demands are required to perform essential job duties.

The work environment involves normal risks typical of office, meeting, and training facilities. The employee follows standard safety practices, including proper use of office equipment, awareness of fire regulations, and avoidance of slips, trips, and falls. Work areas are adequately lit, heated, and ventilated.