- Location
- Honduras · published · Mexico · Colombia · Philippines · Central Visayas, Philippines · Central Luzon, Philippines
- Type
- Full-time
- Department
- Healthcare
- Source
- Workable
Description
Work From Anywhere in LATAM or the Philippines
Work Schedule: CST │ 9:00 AM – 5:00 PM (Monday–Friday)
About Pearl Talent
Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund.
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About the Client
An early-stage AI healthtech company is building a clinical co-pilot platform for urgent care practices across the US, and is hiring a Patient Referral Coordinator to take on the human side of its patient referral outreach.
The company's platform flags care gaps in real time and is scaling quickly across its network of urgent care clinics — this is the company's first hire dedicated to this function, with referral outreach currently handled directly by the founding team.
About the Role
As Patient Referral Coordinator, you'll call patients flagged by the platform for specialist follow-up, explain in plain language why the referral matters, address questions or hesitations, and help them book their next appointment — either directly or via follow-up text, email, or voicemail. The role starts light and is expected to scale over the coming months as referral volume grows; success is measured by booking conversion rate and how quickly you respond to new referral notifications.
Core Responsibilities
Patient Outreach & Booking
- Call referral-eligible patients flagged by the platform, starting at approximately 5 patients per day and scaling over time
- Explain in plain language why a specialist referral is needed based on the patient's care gap
- Address patient objections and questions with empathy, guiding them toward booking without pressure
- Book appointments directly through the internal dashboard or coordinate with the patient's preferred provider
- Maintain a booking conversion rate of 80%+ across all eligible patients contacted
Follow-Up & Patient Communication
- Leave voicemails and send text/email follow-ups for patients who don't answer on the first attempt
- Re-contact patients from previous days who have not yet booked
- Research and answer patient questions about insurance, logistics, or referral reasoning
- Escalate clinical questions outside scope to the appropriate internal contact
Dashboard & Compliance
- Review overnight patient notifications each morning via the internal dashboard
- Update patient status (booked, no answer, declined, follow-up needed) using the platform's workflow tools
- Access and review medical record summaries to understand patient context before calling
- Handle Protected Health Information (PHI) in accordance with HIPAA and company data protocols
- Maintain accurate documentation of all patient interactions