- Location
- UK/Home Based
- Workplace
- Remote
- Type
- Full-time
- Department
- IT
- Closing date
- Today
- Source
- Vincere
Description
Are you an experienced in application support to 2nd / 3rd line? Do you have experience supporting software solutions? If this describes you then let Informed Recruitment help you achieve your potential with an exciting opportunity for an Application & Support Analyst for a respected & established social enterprise in the midst of a digital transformation programme and that we are delighted to partner with. On offer is a six-month contract outside of IR35.
The main purpose of this role will be to ensure the provision for a second and/or third line support service on internal application services. You will do this by ensuring that, on a day-to-day basis, you resolve tickets and issues raised by clients in accordance with internal service levels, processes, and procedures. You will be positive and customer satisfaction driven in the provision of help desk services over ticket and call, measuring quality, resolutions, and timing. You will also be involved in ad hoc project work, the investigation & root cause analysis of underlying system issues, as well as helping with systems configuration, data conversion and testing where necessary.