Sales Manager - MICE

SALES MANAGER - MICE

Mandarin Oriental, Kuala Lumpur is looking for a Sales Manager - MICE to join our Sales & Commerce team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Kuala Lumpur is a luxurious urban resort located in the heart of Kuala Lumpur and enjoys an unrivalled location next to the iconic Petronas Twin Towers, KL Convention Centre, and prestigious Suria KLCC mall. 

About the job

Based at the Mandarin Oriental, Kuala Lumpur / within the Sales & Commerce Department in Kuala Lumpur, the Sales Manager - MICE is responsible to effectively execute sales activities to maximize banqueting, conferences and meeting business opportunities in the defined market. The Sales Manager - MICE reports to the Director of Commercial Strategy / Director of Conferences, Meetings & Banqueting.

As Sales Manager - MICE, you will be responsible for the following duties:

• Ensures that appropriate efforts are expanded on the solicitation and development of corporate end-users, local, regional and international conference organizers and accounts defined in the assigned portfolios

• Keeps a good record of top 20 top accounts from the above sectors and establish business development plans for such top events

• To actively solicit new potential accounts within areas assigned

• To be fully aware of the potential and buying decisions of all key accounts, competitive information on rates and volume to allow for specific strategic planning related to such accounts

• To ensure MOKUL is a preferred hotel for major conferences in Kuala Lumpur

• To actively conduct site inspection for potential clients

• Effectively operate and utilize the e-yield management systems and generate reports when requested and within the specified time period

• To effectively use all available sales tools

• Maintains all client and event files according to the standards required

As Sales Manager - MICE, we expect from you: 

• Degree or Diploma in Hospitality Management

• Minimum 5 years of hotel experience

• Experience in relevant market segment is essential

• Able to liaise effectively with corporate, conference and travel accounts

• Strong business communication and selling skills

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.

• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.

• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

• EPF (Employees Provident Fund) contributions (higher than the norm)

• SOCSO (Social Security Organisation) & EIS (Employment Insurance System)

• Public holiday entitlement based on Malaysian calendar

• Exceptional rest area & colleagues engagement activities.

We’re Fans. Are you?