Senior Account Manager – Strategic Accounts & Growth

Hi 👋 we’re Shortlister, a platform for video interviews, assessments, and identity verification. We help organisations run structured, high-quality selection processes while reducing time, cost, and risk. Our customers rely on us in high-stakes environments where outcomes, trust, and consistency matter. We’re growing quickly and expanding into new areas, and we’re looking for a Senior Account Manager to take ownership of a high-impact portfolio, balancing established accounts with emerging opportunities, and driving both retention and meaningful expansion. 💼 The RoleSenior Account ManagerPortfolio of 50–100 customers across different sectors and use casesReporting to the Commercial DirectorWorking cross-functionally with Product and Customer teams This is a high-ownership role for someone who can manage complexity, build strong relationships, and translate customer engagement into long-term commercial growth. 🎯 What success looks likeStrong renewal performance across your portfolioExpansion of accounts through increased adoption and new use casesDeep, multi-threaded stakeholder relationshipsClear visibility of growth opportunities across your accountsCustomers who see you as a trusted partner, not just a supplier What you’ll be doingYou’ll own a diverse portfolio of customers at different stages of maturity, from established, high-value accounts to newer customers with significant growth potential. Your focus is to increase the value each customer gets from Shortlister over time and ensure that translates into retention and expansion. Day-to-day, you will:Own and develop a portfolio of 50–100 accountsBuild relationships with stakeholders across operational and strategic levelsIdentify and drive expansion opportunities across teams, use cases, or regionsLead structured check-ins and value-led conversationsManage renewals and commercial discussions with confidenceAct as the voice of the customer internallyNavigate ambiguity as customer priorities evolveMaintain clear account plans and pipeline visibility This is not a reactive role. You’ll be expected to lead accounts forward and create momentum. About youYou’re proactive, commercially minded, and comfortable operating without a fixed playbook. You likely:Have experience in SaaS account management, owning and growing customer relationshipsCan demonstrate a track record of retention and expansionAre confident managing a sizeable portfolio without losing depthBuild credibility with a wide range of stakeholdersAre naturally curious about how organisations operate and create valueAre comfortable leading commercial and ROI-driven conversationsStay effective when priorities shift or information is incompleteCommunicate clearly and confidentlyTake ownership and follow through Experience working across multiple sectors or use cases is beneficial. Why Shortlister?We’re a small, ambitious team building technology used in high-trust, high-impact environments. You’ll get:🚀 Ownership of meaningful customer relationships🧭 Direct access to leadership and influence over how we grow accounts🧠 Input into product direction through customer insight🏡 Flexible, UK-based working📈 The opportunity to grow as the business scales If you’re someone who can navigate complexity, spot opportunity early, and turn strong relationships into commercial growth, we’d love to hear from you.