Process Associate

HIWarm greetings from Pathfinder!We are seeking graduates from Arts & Science and Diploma students from the 2023 and 2024 batches with good Hindi Speaking we have open roles in Chennai , Walaja , Vaniyambadi About Pathfinder: Pathfinder is a leader in retail innovation, continuously advancing technology to enhance customer engagement and business success. Join our team and be part of an innovative organization shaping the future of retail. We offer competitive salaries, comprehensive benefits, and opportunities for career growth.Office Locations  Chennai Work Location:Vaniyabadi Work Location:Walajapet Work Location:PATHFINDER ENTERPRISE SOLUTIONSPATHFINDER ENTERPRISE SOLUTIONSPATHFINDER ENTERPRISE SOLUTIONSPathfinder Enterprises Solutions Pvt Ltd, No 42, Perambur Barracks Road, Chennai, Tamil Nadu 60000775/D ,3rd floor,4th Street, Teacher's colony, Khaderpet,Behind AR-Rahman Hospital,Door No. 31 & 32, H&R Vaniyambadi-635751Plaza,Bazaar Road, Walajapet,  Ranipet District - 632513 Eligibility Criteria:• Any Arts & Science graduates or Diploma holders ( Backlogs will not be a barrier for talented candidates)• Hindi Speaking fluently is Must• Should have good knowledge in using computer   Job Description :  Training will be given by our Path finder Team for the below mentioned Job DescriptionThe employee will be responsible for successfully performing the following duties and functions, subject to the provisions of this agreement:Key Responsibilities:• Undergo training and develop a strong understanding of the Data Capture (Integra) Agent process.• Ensure seamless Integra agent installation and provide troubleshooting support.• Coordinate with retailers to obtain bill-wise reports for data accuracy and consistency.• Assist in resolving Missing Date issues.• Troubleshoot, resolve, and reinstall Integra agents when required.• Collaborate with HQ for Pre-Live, Go-Live, and Post-Live processes.• Complete Integra agent installation and provide customer support with assistance from a Technical Associate (Onsite).• Ensure all daily tasks are completed as directed by the Team Lead/Project Manager.• Conduct root cause analysis, update records, and maintain a knowledge base.• Build and maintain relationships with teams that impact the technical support process.• Prepare and submit Daily, Weekly, Monthly, and Quarterly Reports.• Work independently and efficiently to meet project deadlines.• Analyze and resolve highly technical and unique challenges.• Respond promptly to support-related calls and emails.• Stay self-motivated, detail-oriented, and organized.• Demonstrate strong communication (oral & written), interpersonal, organizational, and presentation skills.• Possess knowledge of IIS, FTP, SFTP, isolated FTP, Firewalls, Antivirus, Routers, and Switches.  Best Regards,MaheshPathfinder Technologies