Access Manager

Description

Join a Team That Changes Lives—Including Yours!

Northstar Behavioral Health Network is a team of professionals that specialize in serving those battling substance use disorders, specifically Opioid Use Disorder and Stimulant Use Disorder. Also specializing in those needing Intensive Residential Treatment Services (IRTS).

At Northstar Behavioral Health, we don’t just treat addiction—we transform lives. Our mission is to provide compassionate, expert care for individuals battling opioid and stimulant addiction through a multi-faceted treatment approach. But what truly sets us apart? Our people!

We believe in fostering a work environment where growth, community, and passion thrive. That means: Exciting Team Events – We celebrate our hardworking staff with engaging gatherings, fostering connections beyond the workplace. Commitment to Community – From volunteering events to local engagement initiatives, we actively give back to the community we serve. Opportunities for Career Growth – With our expanding network of over 200 clients and growing, we provide the support and tools for you to thrive professionally. A Culture of Support – Join a team that understands the importance of a workplace built on integrity, compassion, and collaboration.

Job Duties and Responsibilities: (Essential Functions)

• Developing solid professional relationships with assessment partners to understand their needs and provide feedback to management on how well current services meet assessment source needs.
• Deliver the highest level of customer service to our referring partners, clients, and community partners.
• Assist in the development of processes for entire access team
• Initiate, schedule, and track face-to-face appointments with individuals needing assessments 
• Supervise assessment and access team.
• Work collaboratively with members of the team, including the clinical staff to coordinate assessments and intakes
• Work with the operations team to ensure all data is accurately collected and reported.
• Other duties as assigned

Requirements

Required Skills and Experience: (Minimum requirements in terms of educational background, work experience, licenses/certifications, or other knowledge skills and abilities)

• Undergraduate (four-year) degree preferred (LADC)
• Excellent time management and organizational skills with the ability to manage multiple and shifting priorities and projects.
• Comprehensive understanding of all MN Statutes related to providing services for the population NBHN serves 
• Strong communication skills with the ability to communicate one-on-one and in group settings.
• Excellent customer service skills.
• Takes initiative in problem-solving and programming improvements.
• Knowledge of industry players and/or Addiction/mental health treatment & the territory.
• Proven ability to work without close supervision and take initiative- self-starter.
• Proficiency with Google suite.

Additional Skills and Experience: (Preferred or helpful)

• Ability to implement processes and procedures
• General business hours, with occasional weekend/evening hours for events.