Administration Trainee - Customer Service & Records (Inclusive Traineeship)
Abilityadvocates
·Apr 12, 2026
- Location
- Petersham
- Type
- Full-time
- Department
- Customer Service
- Closing date
- May 13, 2026
- Source
- CareersPage
Description
Ability Advocates Australia is partnering with Inner West Council to recruit Administration Trainees within Customer Service, Records or Governance teams as part of the Inclusive Traineeship Program 2026.
This is a paid traineeship for people with disability who would like to build confidence in communication focused office roles, with structured support.
About the Inclusive Traineeship Program
The program combines:
- Paid employment
- Formal training
- Supported onboarding
- Gradual skill development
- Ongoing professional support
About This Role – Customer & Governance Services
These roles involve interaction with customers or internal stakeholders, supported by:
- Clear scripts and procedures
- Escalation pathways
- Team supervision
The environment may be busy at times but is well structured.
Key Responsibilities
Depending on the team, you may:
- Respond to enquiries (phone, email or in person)
- Manage documents and records
- Track requests and correspondence
- Update systems accurately
- Escalate complex matters appropriately
This Role May Suit You If You:
- Like helping people or problem solving
- Want to build communication confidence
- Are comfortable learning scripted responses
- Prefer having clear guidance and support
Skills
Customer Service