Administration Trainee - Customer Service & Records (Inclusive Traineeship)

Ability Advocates Australia is partnering with Inner West Council to recruit Administration Trainees within Customer Service, Records or Governance teams as part of the Inclusive Traineeship Program 2026.

This is a paid traineeship for people with disability who would like to build confidence in communication focused office roles, with structured support.

About the Inclusive Traineeship Program

The program combines:

• Paid employment

• Formal training

• Supported onboarding

• Gradual skill development

• Ongoing professional support

About This Role – Customer & Governance Services

These roles involve interaction with customers or internal stakeholders, supported by:

• Clear scripts and procedures

• Escalation pathways

• Team supervision

The environment may be busy at times but is well structured.

Key Responsibilities

Depending on the team, you may:

• Respond to enquiries (phone, email or in person)

• Manage documents and records

• Track requests and correspondence

• Update systems accurately

• Escalate complex matters appropriately

This Role May Suit You If You:

• Like helping people or problem solving

• Want to build communication confidence

• Are comfortable learning scripted responses

• Prefer having clear guidance and support