Plumbing Technician

Ready to grow your plumbing career with a company that invests in your future?

A1 Sewer & Drain, A Groundworks Company, is a trusted provider of sewer, drain, and plumbing services. Backed by the strength and stability of Groundworks—the nation's leading foundation and water management solutions company—we combine local expertise with industry-leading training, development, and advancement opportunities.

Whether you're looking to expand your technical skills, take on greater responsibility, or build a long-term career in the trades, A1 Sewer & Drain provides the tools, support, and career paths to help you reach your goals. Join a team committed to exceptional service, continuous growth, and helping employees build rewarding careers in the plumbing industry.

The Plumbing Technician is responsible for maintaining plumbing and piping systems and associated components, identifying repair/replacement opportunities, and providing excellent customer service. This role will lead the installing, maintaining, and repairing of plumbing systems and fixtures which will include toilet replacements, faucet replacements, water heater replacements, soldering, and common plumbing repairs. In addition, this role will inspect and test plumbing systems for safety, functionality, water quality, and code compliance in residential. The Plumbing Technician will address customer queries, troubleshoot and resolve problems, and prepare cost estimates.

Duties and Responsibilities

• Perform residential and commercial plumbing service calls, including diagnostics, repairs, and installations.
• Evaluate customer plumbing situation, develop multi-option proposals/estimates, and present to customers using the A-1/Groundworks Sales Methodology.
• Works with customers for a thorough understanding of estimates
• Understands service criteria and is accountable for exceeding revenue goals
• Conduct camera inspections and respond to emergency plumbing situations
• Diagnoses and repairs plumbing & piping systems and components in residential and commercial buildings
• Ability to perform projects and service
• Proficient in piping domestic, sewer, gas, and hydronic systems with experience in copper (soldering, pro press, and brazing), PVC, cast iron, gas piping (black iron, Gastite CSST), and PEX
• Experience in boiler, chiller, and water heater replacement
• Maintains tools, supplies and/or equipment for the purpose of ensuring the availability of items and equipment are in safe operating condition
• Knowledge of plumbing code
• Prepares documentation for written support and conveys information appropriately
• Responds to emergency situations to resolve plumbing & piping issues
• Enforces a safety-focused culture
• Great craftsmanship required
• On Call and weekend shifts: We have a rotating schedule. Each shift is a 5-day work week with 1-2 on calls per month.
• It is an essential function of this job that the employee regularly and reliably reports to work on time each working day.
• All other duties assigned
   

Qualifications

• Minimum 2 years of experience in Residential Plumbing
• High School Diploma or GED
• Valid Driver’s license and insurable driving record required
• Knowledge of basic hand and plumbing tools
• Experience with home and commercial software and technology (example: ServiceTitan)
• License and certifications preferred but not required: Master Plumber, Journeyman Plumber, Backflow Tester, Leak Detection
• Operations of plumbing & piping systems and related equipment
• Comprehends technical information and blueprints
• Attention to detail.
• Has the ability to work independently.
• Must be a team player, committed to working in a quality environment.
• Strong sense of urgency and problem-solving skills.

Working Conditions

• The position lifts heavy objects and/or up to 50 lbs., walks, sits and stands for long periods of time and performs strenuous physical labor.
• The employee lifts, pushes, pulls or carries objects; uses abdominal and lower back muscles to provide support over time without fatigue; and effectively lifts and carries heavy loads.
• The position requires good manual dexterity (hand, hand and arm, two hands) and multi-limb coordination.
• The employee must have excellent stamina.
• Seeing with the ability to read reports, data, statistics and information on computer screens are required.

What We Offer:  

• Competitive base pay + bonus or commission (based on position)

• Best-in-class certification program creates path to real career growth 

• Industry-leading tools to get the job done right the first time 

• Free pair of Red Wing Boots provided every year 

• Performance opens doors to elite recognition, trips & events 

• Annual Tribe Appreciation Tour, holiday & volunteer events 

• Upward mobility - we promote from within 80% of the time  

• When you win, you own it—our Employee Ownership Program lets you share the upside 

• Tuition Reimbursement Program - we invest in your development!  

• Work-life balance - 2 weeks PTO and 6 paid holidays 

• US: Affordable and comprehensive benefits package including medical, dental, vision, long & short-term disability, company-paid life insurance, 401(k) and company match & paid maternity leave  

The anticipated salary range is the expected hiring range for this role in Virginia is $16.61 - $19.54. Final compensation will be based on an evaluation of each candidate's qualifications, relevant experience, demonstrated capabilities, and work location.