Membership Relations Manager

Overview

About The First Group Hospitality 

 

The First Group Hospitality is a Dubai-headquartered, full-service hospitality management company specialising in hotel operations, asset management, and F&B strategy. With a team of industry veterans and a proven track record, the company delivers tailored solutions that enhance efficiency, optimise revenue, and maximise asset value for investors and hotel owners. As a trusted third-party hotel management provider, The First Group Hospitality partners with leading global brands to drive operational excellence and long-term profitability, thanks to expertise spanning property performance optimisation, cost management, and guest experience enhancement. Beyond management, The First Group Hospitality develops and operates a dynamic portfolio of upscale hotels, residences, and award-winning restaurants, creating high-value hospitality assets that stand out in the market. 

For more information, visit tfghospitality.com 

Job Description

The First Group Hospitality's Exclusive Private Members' Club in Abu Dhabi is seeking a Membership Relations Manager to build strong, long-term relationships with members and deliver an exceptional, highly personalized member experience.

• Build and maintain trusted relationships with members, VIPs, and prospective members.

• Act as a key point of contact, providing personalized, attentive, and discreet service.

• Manage the member journey from onboarding through ongoing engagement and renewals.

• Develop a strong understanding of member preferences, interests, and expectations.

• Proactively engage with members through regular communication and relationship check-ins.

• Coordinate exclusive events, activities, and experiences to enhance member engagement and satisfaction.

• Handle member enquiries, feedback, concerns, and service recovery professionally and discreetly.

• Maintain accurate and confidential member profiles, preferences, records, and communications.

• Develop membership benefits, privileges, and initiatives that strengthen loyalty and retention.

• Collaborate with operations, equestrian, hospitality, marketing, and other teams to ensure a seamless member experience.

• Support member referrals, introductions, renewals, and selected prospective membership opportunities.

• Monitor member satisfaction, engagement, retention, and renewal performance.

• Build relationships with luxury brands and strategic partners to enhance member benefits and experiences.

• Ensure all member interactions and communications reflect the Club's luxury positioning and service standards.

• Maintain a visible, approachable, and professional presence across the Club and at member events.

• Represent the Club with the highest standards of professionalism, warmth, confidentiality, and discretion.

Desired Skill & Expertise

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field is preferred.

• 3–5 years of experience in member relations, guest relations, VIP services, luxury hospitality, private clubs.

• Strong relationship-building and interpersonal skills, with the ability to engage confidently with VIP and high-profile clientele.

• Excellent communication and presentation skills with a warm, polished, and professional approach.

• Strong understanding of luxury service standards and personalized guest/member experiences.

• Highly discreet, professional, and capable of handling confidential information.

• Proactive and attentive, with the ability to anticipate member needs and preferences.

• Strong organizational and coordination skills with excellent attention to detail.

• Experience managing member or client engagement, retention, events, and relationship-building initiatives.

• Commercially aware, with an understanding of membership renewals and revenue, without being primarily sales-driven.

• Ability to manage sensitive situations, feedback, and service recovery professionally.

• Fluency in English is required; additional languages would be an advantage.

• Experience within the UAE or GCC luxury hospitality or private club environment would be an advantage.