Client Services Account Manager

Client Services Account Manager

AKA NYC is a New York City based, award-winning, fully integrated advertising agency with unparalleled expertise across the arts & entertainment, leisure, travel, retail, and tourism sectors. We are content-forward and data-fueled with a proven record of delivering cross-platform campaigns that get results.

We are proud to partner with some of the most iconic names in entertainment, culture, and live experiences. Our client roster includes Broadway’s biggest shows, world-renowned institutions like The Metropolitan Museum of Art, vibrant attractions such as The New York Botanical Garden, and dynamic sports organizations like the Harlem Globetrotters. From the magic of live theatre to the energy of stadiums and the wonder of cultural landmarks, we craft campaigns that connect audiences with real experiences – providing real stories, real emotions and real connections.

We are looking for an Account Manager to join our Client Services team. This individual will liaise with all departments to provide strategy and planning across multiple accounts. 

WHAT YOU’LL DO:

• Support Account Directors and account leads in delivering excellent client service, responding promptly to requests and managing client expectations.
• Build strong relationships with clients and external partners, including ticketing, press, and specialist agency teams where relevant.
• Translate client briefs into clear plans for internal teams. Manage project timelines, track progress, and help deliver campaigns from planning through completion.
• Partner with Creative Studio and other teams to develop campaign plans, improve workflows, and resolve challenges.
• Prepare for and help lead effective client meetings, with clear agendas, decisions, action items, and follow-up.
• Support campaign strategy and planning, including media strategy where appropriate.
• Complete weekly billing, coordinate project estimates and invoicing, and support Account Directors or account leads in managing budgets.
• Help train and coach Account Coordinators. Anticipate peak periods and potential workflow issues, managing up to Account Directors with recommendations and solutions.

• 3 - 5 years of experience as a client account executive, account coordinator, or related role. Experience in arts, culture, entertainment, and theater, is a plus.
• Strong client relationship and project management skills, with the ability to manage multiple priorities and move work forward.
• A proactive, resourceful approach and sound judgment when solving problems or anticipating client needs.
• An entrepreneurial spirit; proven record for being a self-starter, proactive, and the ability to work autonomously.
• The ability to contribute to campaign strategy and work effectively with creative, media, and other specialist teams.
• An understanding of project budgets and financial goals.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office, particularly PowerPoint and Excel. Experience with Asana is a plus.

• Comprehensive healthcare & dental – 100% employer-paid for employees
• Generous PTO policy, plus ½-day Summer Fridays to make the most of sunny days
• Hybrid work model – a balance of in-office collaboration (minimum three days per week) and flexibility
• Continuous growth & learning – annual Training & Development fund to sharpen your skills
• Financial wellness perks – student loan repayment or tuition assistance based on tenure
• Paid parental leave – up to 12 weeks to support growing families
• Sabbatical opportunities – recharge and return inspired with paid time off for long-term employees
• A pet-friendly office – because great ideas come with great company

A Note on Diversity and Inclusion
At AKA we believe our team is at its best when we reflect the diversity of our community. We strive to hire and cultivate the best talent so when recruiting we work to actively reach and engage a wide community of people. We’re passionate about creating an inclusive workplace that promotes and values diversity. We believe a diverse team makes us smarter, more creative and helps us better understand the needs of the audiences we target with our campaigns.

AKA is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law.

Sound like a good fit? We’d love to hear from you! Please apply through our website. No phone calls or walk-ins, please.