- Location
- Fremont, California, United States · Fremont, California
- Workplace
- Onsite
- Department
- IT
- Seniority
- Manager
- Experience
- 5+ years
Description
OUR COMPANY:
EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.
We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.
KEY RESPONSIBILITIES:
- Own end-to-end intake for partner hardware requests: scope the ask, clarify requirements, and design the technical and logistics solution for each deployment
- Serve as the technology and product subject matter expert for the full Hardware Solutions catalog, translating technical standards and requirements into clear guidance for stakeholders. Supported technology includes, but is not limited to:
- Mobile device management and endpoint enrollment/provisioning
- Mixed reality and wearable devices
- Assess feasibility, complexity, lead time, and cost trade-offs, and recommend the right solution rather than simply fulfilling the request as written
Project & Program Management
- Manage multiple concurrent deployments of varying scale and complexity, from small-footprint hardware refreshes to large-scale, multi-site activations and executive-level events
- Build and maintain the project plan covering milestones, dependencies, staffing, run-ofshow, and setup/breakdown schedules, and hold all workstreams to those dates
- Manage resources within approved budget, scope, and timeline, escalating trade-offs early when any of the three is at risk
- Drive asset and inventory readiness: forecasting, staging, imaging/configuration, kitting, shipping, chain of custody, returns, and reconciliation
Cross-Functional Leadership
- Partner across Hardware Solutions and adjacent teams including engineering, logistics, IT, networking, workplace, security, and event production to ensure request goals are met on time and to the highest quality standard
- Provide consistent, clear, real-time communication to partners and stakeholders via chats, tasks, and email; maintain a single source of truth for status and decisions
- Build and maintain vendor and supplier relationships to customer standards, holding third parties accountable to SLAs and quality expectations
- Provide direction to technicians, coordinators, and vendor resources supporting your deployments without direct reporting authority
On-Site Execution
- Act as the primary point of contact and escalation on-site for all deployed technology at deployments, activations, and events
- Lead technical setup, testing and dry runs, show support, and breakdown; align schedules across all teams involved
- Perform basic network troubleshooting alongside hardware and platform troubleshooting under live-event time pressure, escalating to network engineering for issues beyond first-line resolution
Risk, Quality & Continuous Improvement
- Own risk management across the deployment lifecycle: identify technical and logistical risk, document mitigations and contingency plans, and communicate residual risk to stakeholders
- Consistently deliver high quality, high impact services to our partners
- Conduct post-deployment analysis and reporting, including event summaries and retrospectives shared to internal Workplace groups
- Adhere to and improve SOPs; contribute to operational excellence programs, documentation, tooling, and playbooks that raise the baseline of the service, not just your own projects
ESSENTIAL CRITERIA:
- 5+ years of experience managing technical deployments, IT/hardware field operations, or large-scale event technology in the technology industry
- Demonstrated ownership of concurrent projects end-to-end, including budget, scope, schedule, and stakeholder communication
- Experience serving as the primary on-site technical escalation point for high-visibility or executive-level deployments
- Ability to diagnose, troubleshoot, and solve problems with both software and hardware
- Basic knowledge of enterprise networking deployment and protocols
- Strong verbal and written communication, attention to detail, organization skills, and an ability to lead meetings
- Highly motivated and able to work both independently and cross-functionally with partners and leading support teams on-site at events
- Comfortable working in a fast-paced and demanding setting while adapting to rapidly evolving processes and procedures
- Project management skills demonstrating the ability to manage multiple concurrent events
- Proficiency with industry standard collaborative productivity software; G-Suite, LucidChart, MS Office; experience with Asana and inventory management software is a plus
- Ability to quickly become a subject matter expert for new technology
- Ability to travel if required (domestically and internationally) - approximately 40% of time
DESIRABLE CRITERIA:
- Experience with mixed reality and wearables a plus
- PMP, CAPM, or equivalent certifications a plus
The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws.
EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.
#Hybrid
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