- Location
- Ormeau - Call center, Australia
- Type
- Part-time
- Source
- Workday
Description
Air Liquide Healthcare Australia are a leading and dedicated supplier of medical gases, homecare and sleep services. We specialise in respiratory diseases and have a strong reputation in sleep diagnostics and CPAP therapy.
Collection, analysis and integration of patient information in order to identify and meet patient-specific needs, including physical/mental limitations, emotional/physiological status regarding testing procedures, and pertinent medical/social history.How will you CONTRIBUTE and GROW?
Accessing digitally-secure electronic facilities in preparation for scoring and analysis of the sleep study data.
Using available paperwork (including patient questionnaires, histories, referrals and study notes) so as to ensure high-quality patient studies.
Assessing physiologic calibrations so as to ensure that proper signals are recorded and making adjustments to scoring montages if necessary.
Determining that appropriate procedures are followed and appropriate data are collected for the relevant study type, including diagnostic and positive airway pressure titration polysomnography, Multiple Sleep Latency Tests (MSLTs), Maintenance of Wakefulness Tests (MWTs), parasomnia studies, oxygen-titration studies, and prolonged electroencephalography (PEEG) when performed overnight in parallel with full PSG.
Assigning wake and sleep-stages, highlighting EEG arousals, marking abnormal respiratory events, marking abnormal limb movements, and identifying oxygen saturation perturbations in accordance with AASM criteria and MAB directives adopted by Air Liquide Healthcare.
Where appropriate, identifying abnormal ECG rhythms and other polysomnographic phenomena important to the diagnostic evaluation of the patient.
Preparing and proof-reading draft sleep study reports for Air Liquide Healthcare’s Sleep Physicians, including diagnoses of sleep-disorders, description of sleep-study events, preliminary treatment recommendations, patient symptoms, patient demographics and other information required in order to help ensure that each Air Liquide Healthcare polysomnogram report addresses the patient’s primary sleep-complaint, other sleep-history, referring doctor’s concerns, and other factors considered relevant to the patient’s treatment and general health.
Appropriately address and assign studies to Awaiting Clarification that do not meet the requirements for usual processing.
Electronically transferring Sleep Physician reviewed reports for processing via the digital Coreplus server.
Addressing studies being reverted by the reporting physicians to address their concerns prior to resubmission.
Assist internal and external partners with systems testing, template generation and editing, workspace review etc to ensure scoring and reporting systems are up to date and operational.
Participating in regular inter-laboratory and intra-laboratory scoring concordance programs.
Attending scheduled staff meetings, and education and training sessions facilitated by the Clinical Manager, National Manager - Operations & Customer Experience and/or Sleep Physicians.
Contributing to the day-to-day operations of the National Customer Contact Centre, including general administrative duties such as responding to staff queries, addressing urgent result requests, maintaining cleanliness of the workplace (including personal workspace and shared common staff areas such as the kitchen).
Reporting any technical faults/problems with any PSG-associated equipment or systems identified during the process of scoring sleep-studies.
Complying with patient privacy principles.
Where appropriate, responding to study participant’s or referring to doctor's procedural related enquiries by providing appropriate information.
Demonstrating their ability to analyse complex situations and apply policy.
Complying with Air Liquide Healthcare’s Code of Conduct and other E-Learning modules.
Demonstrating appropriate written and verbal communication skills, and social skills.
Assist with additional tasks related to the capture of quality PSG recordings, including (but not limited to); troubleshooting processes, liaising and working with inter departmental projects and queries, assisting staff with feedback, involvement in additional duties at the office.
Actively contributing to the Scoring Department being friendly, professional and rewarding workplaces.
Other responsibilities as determined by the Senior Scorer.
4. Decision Making Authority
Decisions
N/A
Recommendations
Diagnoses and suggested management of patients who have attended PSG.
Assisting to determine individual studies that require urgent attention by Operations management.
5. Quantitative Data
Scoring quota
Scoring turn-around time
QSleep concordance reports
Are you a MATCH?
Tertiary qualifications in the field of Science are considered advantageous but not essential.
At least 12 months of experience working as an overnight sleep-study assistant is preferred but not essential.
RPSGT certification or similar.
Ability to work within a team environment.
Good time-management skills and ability to work autonomously when required.
Strong interpersonal and communications skills.
Ability to define problems, collect data, establish facts and draw valid conclusions.
Ability to solve practical problems and to respond to enquiries.
Computer literacy and ability to use Remlogic, Philips Sleepware G3, Microsoft Word, Outlook, Excel and all appropriate softwares.
About Air Liquide
A world leader in gases, technologies and services for Industry and Health, Air Liquide is present in 78 countries with approximately 64,500 employees and serves more than 3.8 million customers and patients. Oxygen, nitrogen and hydrogen are essential small molecules for life, matter and energy. They embody Air Liquide’s scientific territory and have been at the core of the company’s activities since its creation in 1902.
Our Differences make our Performance
At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.