Service Team Leader

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• Employment Eligibility (e-Verify): English & Spanish
• Right to work: English / Spanish

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Position Overview:

Service Team Leader will motivate team members to increase production and continue to develop as agents.  Assist with service training and the development of agents.

Duties and Responsibilities:

• Motivate team members to increase production and continue to develop as agents.

• Assist in training agents for new and current, products and carriers.

• Provide constructive feedback on the team’s progress

• Provide new strategies to increase production

• Continue to complete the daily responsibilities of a service agent.

• Eligible for team goal-based bonus

• Can be removed from Team Leader title if not adhering to requirements or showing leadership abilities

Additional Requirements:

• 2-20 or 20-44  

• Required knowledge, skills, and abilities

• Strong ability to develop and maintain constructive, cooperative, positive, and trusting working relationships with others 

• Ability to adapt to a changing competitive environment. 

• Experience in handling conflict situations with the utmost professionalism

• Demonstrate resourcefulness and initiative. 

• Must display ability to be reliable, responsible, and dependable through consistently fulfilling obligations

• Self-motivated and self-disciplined with a strong ability to work effectively and independently with minimal supervision  

• Proficient in Microsoft Office including Word, Excel and Outlook 

• 4+ years’ experience with an agency 

• Proficient in Microsoft Office including Word, Excel and Outlook 

• Reading, writing, typing and computing skills necessary to do the job 

• Possesses some degree of creativity and latitude 

• Must have interpersonal skills 

• Ability to communicate –listening, speaking and writing skills 

• Ability to manage multiple tasks simultaneously 

• Meets set goals

Benefit Highlights

• Industry leading medical, dental and vision insurance plan
• 401(k) Retirement Plan with a company match of 100%  on up to 5% of compensation (match is fully-vested immediately)
• Generous PTO policy
• Eligible for performance based bonuses