Equipment Manager

Department: Buffalo Admin 310993

Employment Type: Full Time

Location: Lancaster

Reporting To: Brenda Bennion

Compensation: $68,000 - $70,000 / year

Description

The Experience You’ll Create:

• Oversee the vending, markets, and OCS equipment shop, directing the day-to-day work of installers and refurbishment technicians to meet production, installation, and operational priorities.
• Direct the daily production of equipment refurbishment, ensuring units are cleaned, repaired, tested, staged, and completed to company standards and customer-ready condition.
• Maintain oversight of equipment inventory, including available units, refurbished equipment, equipment awaiting repair, retired assets, and equipment staged for upcoming installs, removals, or swaps.
• Schedule and coordinate equipment installs, removals, swaps, deliveries, and shop preparation activities in alignment with customer needs, route readiness, sales commitments, and operational deadlines.
• Partner with procurement to order new equipment, replacement units, small wares, and related resources based on inventory levels, project needs, growth plans, and upcoming installation requirements.
• Serve as an operational and technical resource for lead technicians, installers, and refurbishment technicians by helping resolve equipment questions, prioritizing work, and removing roadblocks.
• Coordinate equipment readiness for vending, markets, and OCS projects, including staging, asset verification, quality checks, and communication with internal stakeholders before deployment.
• Monitor shop workflow, labor allocation, turnaround time, refurbishment volume, and installation preparation to ensure efficient use of people, equipment, and space.
• Support safe work practices in the shop and in the field, ensuring equipment handling, repairs, loading, unloading, and installation preparation follow company safety standards.
• Maintain accurate records related to equipment status, inventory movement, install schedules, removals, swaps, refurbishment progress, and productivity updates.
• Communicate clearly with operations, sales, procurement, service leadership, and other internal teams regarding equipment availability, project timing, constraints, and completion status.
• Perform other related duties as assigned.

Ingredients for Thriving:

• Relevant experience in equipment management, refurbishment, installation coordination, warehouse/shop operations, or related field.
• Strong leadership skills with the ability to direct installers, refurbishment technicians, and shop workflows in a fast-paced operational environment.
• Working knowledge of vending, market, and OCS equipment, including basic diagnostics, refurbishment requirements, install preparation, and asset readiness standards. (preferred) 
• Experience managing equipment inventory, tracking asset movement, scheduling work, and coordinating multiple priorities across shop and field teams.
• Ability to partner effectively with procurement, operations, sales, service, and leadership to align equipment availability with business needs.
• Strong organizational, communication, and problem-solving skills, with the ability to prioritize urgent installations, removals, swaps, and production requirements.
• Proficiency with Microsoft Office, JIRA, and relevant inventory, scheduling, dispatch, service, or asset management systems. (preferred) 
• Solid understanding of safe equipment handling, loading, unloading, repair, shop production, and installation preparation practices.
• Valid driver's license and ability to meet company background, driving, and safety requirements as applicable.
• Operationally focused, organized, and able to balance daily production needs with installation deadlines and inventory requirements.
• Strong problem-solving skills and commitment to improving refurbishment quality, shop flow, asset readiness, and equipment utilization.
• Collaborative leadership style with the ability to support lead technicians, guide technicians, and coordinate effectively across departments.
• Commitment to safety, accountability, customer readiness, and operational excellence.

• Ability to lift/move up to 75 to 100 pounds.
• Perform tasks involving bending, standing, manual dexterity, climbing into trucks, reaching, walking, twisting, loading, unloading, and moving equipment.
• Work in shop, warehouse, customer site, and field installation settings with exposure to moving equipment, hand tools, electrical components, forklifts, material-handling activity, and production areas.
• Travel to nearby branches or customer locations as required to support installation readiness, personnel coverage, equipment movement, and operational priorities.

Savor the Benefits:

• Health Coverage – Medical, Dental and Vision
• Voluntary Life/AD&D, Short-Term and Long-Term Disability, Critical Illness
• 401(k)
• Paid Time Off
• Wellness Programs
• Additional Perks