Who we are:

As a global leader in digital infrastructure, QTS designs, builds and operates advanced data centers that support strategic AI, cloud and digital transformation initiatives. We are driven by a mission to connect the world for good and our people make it possible. Every single day, the creativity, dedication and genuine care for our communities are what push us forward and make this a truly special place to be. 

Position Summary

The FacOps Analyst I supports operational excellence by monitoring key processes, analyzing data, and identifying improvement opportunities.  The analyst works closely with internal engineering teams, operational stakeholders, external service providers, and vendor partners to aggregate incident and operational performance data, highlight trends, and improve overall system reliability via the Root Cause Analysis and Uptime Assessment programs. 

ESSENTIAL DUTIES AND RESPONSIBILITIES - Other duties may be assigned. 

• Review and analyze company policies and operational processes
• Aggregate and track recommended changes to written policies and procedures
• Visualize data using charts, graphs, and reports to summarize findings for management
• Analyze datasets and information to identify operational improvement opportunities
• Act as steward for RCA process; track and report on program health, corrective action status, and lessons learned
• Track and report status of portfolio Uptime Assessment actions
• Assist in the development, implementation, and tracking of departmental performance metrics
• Develop and implement operational templates and communication strategies
• Collaborate across multiple teams to improve operational efficiency and quality
• Build and maintain working relationships with any 3rd party providers, partners and vendors supporting operational processes

BASIC QUALIFICATIONS

• Bachelor of Science (BS) degree or equivalent professional experience
• 3+ years of project management or related professional experience
• Familiarity with Root Cause Analysis and/or Problem Management processes
• Experience in data analysis, including use of Excel pivot tables, formulas, and charting
• Proficiency with Microsoft Office Suite
• Experience with, or willingness to learn, business applications and databases such as ServiceNow, ScienceLogic, and Salesforce, etc.

PREFERRED QUALIFICATIONS

• Experience managing, reforecasting, and reconciling budgets of $1M+
• Experience managing 3rd party provider and vendor relationships

KNOWLEDGE, SKILLS, AND ABILITIES

• Strong writing skills for creating clear and concise communications and templates
• Effective interpersonal skills with ability to collaborate within the immediate team and with direct stakeholders
• Organizational skills to prioritize work, balance multiple tasks, and meet deadlines
• Attention to scope, tone, and quality in documentation and process updates
• Ability to follow up on tasks in a timely manner, escalating when appropriate
• Ability to work independently on assigned tasks while seeking guidance for complex issues
• Strong analytical and troubleshooting skills to support operational process improvements
• Demonstrated commitment to technical growth and learning new tools/applications
• Behaviors and actions that align with QTS Values 

We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action.  We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings.  We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law.  We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.

The "Know Your Rights" Poster is included here:

Know Your Rights (English)

Know Your Rights (Spanish)

The pay transparency policy is available here:

Pay Transparency Nondiscrimination Poster-Formatted

QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to [email protected] and let us know the nature of your request and your contact information.