Social Intelligence Manager

Build the Engine Behind the Work We're looking for someone who lives and breathes social but thinks beyond the feed. You're endlessly curious about people, culture and why conversations take off. You love finding the story hidden in the data and, more importantly, helping teams understand what to do with it. You're comfortable moving between dashboards and creative conversations, digging into a cultural moment one minute and presenting a recommendation to senior leadership the next. You thrive in a fast-moving, cross-functional environment and are excited by the opportunity to help build what best-in-class social intelligence looks like for our Coffee brands. Bachelor's Degree preferred in Business, Marketing, Research or a related field Seeking 5-7 years of marketing experience, with 3-4 in social listening and analytics Extensive experience with Social Media Management tools like Sprinklr, YouScan, Sprout or similar tools Deep understanding of the social landscape including cultural trends, platform dynamics and industry, audience behaviors, and industry best practices Excellent written, verbal and presentation skills, including the ability to translate complex findings into clear stories for senior leaders Strong analytical skills with the ability to move from data → insight → recommendation → action Ability to manage multiple projects at once while demonstrating strong composure and flexibility Highly collaborative; excels at working cross-functionally to drive results Self-starter, highly motivated, and ability to work independently Passion for social media, culture, consumers and coffee is always a plus