Manager Business Operations (m/w/d)

THE AGENCY 

Creative Artists Agency (CAA) is a leading entertainment and sports agency, with global expertise in filmed and live entertainment, digital media, publishing, sponsorship sales and endorsements, media finance, consumer investing, fashion, brand management and consumer product licensing, and philanthropy.  

Distinguished by its culture of collaboration and exceptional client service, CAA’s diverse workforce identifies, innovates, and amplifies opportunities for the people and organizations that shape culture and inspire the world. The trailblazer of the agency business, CAA was the first to build a sports business, create an investment bank, launch a venture fund, found technology start-up companies, establish a philanthropic arm, build a business in China, form brand marketing services division, and launch a family office advisory practice, among other innovations. Named Most Valuable Sports Agency by Forbes for nine consecutive years, CAA represents more than 3,000 of the world’s top athletes in football, baseball, basketball, hockey, and soccer, in addition to coaches, on-air broadcasters, and sports personalities and works in the areas of property sales and sponsorships, media advisory, brand consulting, venue development and strategic advisory, and executive search. 

Founded in 1975, CAA is headquartered in Los Angeles, and has offices in New York, London, Nashville, Munich, Shanghai, Beijing, Chicago, Washington, D.C., Singapore, Toronto, Denver, Charlotte, Jacksonville, and Atlanta, among other locations globally.  For more information, please visit www.caa.com. 

THE ROLE 

To strengthen our Brand Consulting team in Munich, we are looking for a Manager, Business Operations (f/m/d) with a focus on interface management between Business Operations and Business Development. In this role, you will be the central point of contact for coordinating and ensuring the efficient collaboration of all relevant international stakeholders – from Business Operations and Business Development to Finance, Compliance, Legal, and other functions. You will be responsible for the operational management and monitoring of resources within the Business Development team, support the development and implementation of RFP processes, and play a key role at the interface between international and local teams. In doing so, you will translate complex requirements from Legal, Finance, and Operations into structured processes and presentations, ensuring a smooth workflow from the RFP phase through to the successful onboarding of new clients. 

What does the role involve? 

Pitch & RFP Management 

• Managing the entire operational process from the RFP phase through to client onboarding 

• Organizing, assessing, and prioritizing business opportunities across clients, services and markets 

• Acting as "Pitch Operations Lead": Onboarding and administration of the RFP portal 

Resourcing & Planning 

• Monitoring and managing resource allocation within the Business Development team 

• Supporting resource and budget planning for RFPs in close collaboration with Business Operations 

• Developing and maintaining staffing plans and templates 

• Roll out Salesforce and build a clear, user-friendly process framework 

Cross-functional Coordination 

• Interface management and coordination between Business Development, Business Operations, Finance, Business Affairs, Compliance and other relevant functions – especially regarding legal documents and requirements 

• Acting as a bridge between International and U.S. Business Development and Business Operations, ensuring a consistent, coordinated and efficient global approach 

• Overseeing supplier registration and relevant tools in alignment with Business Operations & Client Services 

• Supporting the MSA and procurement process as a link between Client Services, Business Development and Business Affairs 

Communication 

• Translating complex staffing, budget and operational topics into clear presentations and slides 

• Summarizing and preparing legal and finance requirements for Account Teams 

What you bring: 

• Several years of professional experience in Business Operations, Business Development, Project Management, or a comparable cross-functional role 

• A successfully completed degree in Business Administration, Management, Communications, or a comparable qualification 

• Experience managing complex projects with (inter)national stakeholders and cross-functional teams 

• Strong communication and coordination skills, with a confident manner when dealing with internal and external partners 

• A structured, solution-oriented approach to work and a high degree of initiative 

• Proficiency in common tools, especially PowerPoint and Excel 

• Digital affinity and confidence in working with digital tools and platforms especially Salesforce 

• Willingness to travel for collaboration with international teams and projects 

• Excellent German and English skills, both written and spoken (at least C1 level) 

What we offer: 

• Diverse projects for companies with both national and international reach 

• Access to the global CAA network – and you will be a part of it 

• A range of benefits, such as our own parental leave policy, JobRad (bike leasing), the Deutschlandticket, and Wellpass 

• Attractive vacation policy 

• A high-performance culture without cutthroat mentality 

• Focus on your professional and personal development 

Please apply with a complete application, including your CV, a compelling cover letter, and any relevant certificates or references.