Senior Director, Platform Engineering - Commercial Credit Servicing

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GENERAL FUNCTION:

The Senior Director, Platform Engineering will have the responsibility of people leadership, with all the responsibilities that people management and leadership entail and will interact and influence leaders across the organization drawing connections to all strategic priorities.  The main responsibilities will include developing and coaching employees, removing impediments to performance, developing ways to enable collaboration, being a leader of the platform engineering craft, sharing best practices and executing insourcing strategies.  The Senior Director will handle performance review, compensation and other core human resources processes for their team.  Will need to work collaboratively across the Technology team and other internal groups. The Senior Director will be involved in strategic planning process.  The incumbent will typically supervise other people leaders but may also have individual contributors. 

Responsible and accountable for the identification of risk by openly exchanging ideas and opinions, elevating concerns. They personally follow policies and procedures as defined and are accountable for always doing the right thing for customers and colleagues. The incumbent ensures that their actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, the role achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Develop and coach their current employees to meet the needs of the organization while balancing personal development of the employee. 
• Will actively participate in the hiring of experienced and college graduate level employees.
• Solicit feedback from key team members to understand performance of his/her team members and provide that feedback to the employee in a timely manner.
• Work with other leaders within the organization to identify and problem solve issues that are preventing employees from performing effectively.
• Identify organizational needs/gaps and propose solutions to resolve.
• Be a leader of their particular craft to provide insight on best practices and provide insight on future direction of the craft for the organization.
• Provide insight and expertise for the strategic planning process.
• Apply and deploy multiple approaches to remove organizational impediments (e.g. cultural barriers, logistic challenges, mindset shifts, etc.)
• Facilitates communication, cooperation, and collaboration across the organization, including continuous feedback loops.
• Works to improve the effectiveness of all roles of the organization, fostering self-organization, learning and growth
• Challenge current processes, identifying current opportunities for process improvement, efficiency/effectiveness and consistency to drive continuous improvement in results.
• Builds a trusting and safe environment where issues are resolved in a safe environment
   

SUPERVISORY RESPONSIBILITIES:  Duties include, but are not limited to performance management, focused investment in people growth and direction, feedback coaching and disciplinary activities (if needed), succession planning, recognition of employees, etc.
 

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• Typically, will have at least 11-15 years of combined people leadership and hands-on experience in their particular craft.
• Bachelor’s or advanced degree in Computer Science/Information Systems or equivalent combination of education and experiences.
• A passion for guiding, teaching, mentoring, and leading people.
• Position requires the ability to establish self as a leader, to not only perform in a leadership role, but to also be recognized by other divisions and business partners as a leader.
• Strong presence and credibility with excellent communication, presentation and interpersonal skills which are effective and impactful to a range of audiences.   Demonstrated ability to communicate complex information in a simplified way and meet fast-paced deadlines.
• Experience communicating and removing impediments at both the team level and organizational level, fostering collaboration across organizational boundaries.
• Deep understanding of all software lifecycle development disciplines - Project Management, Requirements Management, Analysis & Design, Quality Assurance & Testing, Implementation, Deployment, Configuration & Change Management
• Critical thinking and creative problem solving skills
• Understanding of agile principles and ability to reinforce the establish of teams with the right people.
• Ability to lead self-organizing teams and drive change through influence.
• Ability to build a sense of trust and rapport that creates a sustainable & effective workplace

Senior Director, Platform Engineering - Commercial Credit Servicing

At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.

The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance.

Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner. 

LOCATION -- Cincinnati, Ohio 45202

Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting.  Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third.  Any unsolicited resumes – no matter how they are submitted – will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.