Growth Support Data Specialist

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.

The Growth Support Data Specialist supports the ability of our firm to operate as a data-driven organization by maintaining accuracy and integrity of customer and prospect data, providing training and adoption assistance for the firm's data and research platform(s), and providing user assistance and reporting services for all areas of the firm. With guidance, the growth support data specialist demonstrates the ability to manage the needs of their teams and stakeholders with proficient time management, problem solving and customer service skills.

Serve as primary resource for customer relationship management (CRM) database support across the firm.

• Support and encourage the training and adoption of data tools.

• Provide assistance capturing account, contact, opportunity and activity data in CRM.

• Provide assistance with ad hoc pipeline, industry or market data reports, company research and dashboard coordination requests for industry or local market users.

• Respond to standard requests from national in-take portal.

• Develop and maintain specialized knowledge of firm data platforms to provide unique support for technically complex data and report requests.

• Adhere to and educate others on firm data integrity policies and procedures.

• Acquire specialized training and be educated on the proper execution of technical CRM tasks restricted only to those within the growth support data team.

Digital platform training

• Provide end user training on adoption and use of firm data tools.

Talent and team development  

• Regularly engage, participate, and contribute to group discussions and activities within the focused area, such as industry, line of business or local market growth teams.

• Collaborate effectively with the growth support leaders, team members, other ESS subfunctions and other internal firm client service teams to ensure business needs are met.

• Provide mentorship to colleagues and supports a collaborative team environment.

Education

Associate degree or 2+ years of experience in related field

Technical/Soft Skills

• Demonstrates a basic knowledge of tools, resources and technology required with assigned responsibilities
• Proficient customer relationship management software skills
• Intermediate Microsoft Office skills, ability to learn programs/software utilized by the firm  
• Excellent people skills
• Ability to communicate effectively with a diverse audience
• Strong grammar and proofreading skills and experience
• Ability to prepare presentations including charts, graphics and tables, speaker notes and handouts, etc.
• Effective organization, prioritization and time management skills and strong attention to detail
• Ability to balance multiple tasks and projects

Experience

• 1 to 3 years of relevant experience in a related field or area
• Demonstrated experience managing multiple projects of low to moderate risk
• Ability to interact with multiple levels of leadership

Leadership Skills

• Cultivates a safe environment to ask questions, share innovative ideas and make suggestions
• Provides relevant and timely performance feedback to others, both positive and constructive
• Provides peer-to-peer collaboration and guidance
• Helps build a diverse and inclusive culture in the workplace
• Has the ability to respond positively to changing circumstances, seeks and implements change to drive business improvement and serves as a model of the change
• Works collaboratively with the growth support supervisor/manager to provide support across the enterprise particularly during peak times

At RSM, we offer a competitive benefits and compensation package for all our people.  We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients.  Learn more about our total rewards at https://rsmus.com/careers/working-at-rsm/benefits   https://rsmus.com/careers/el-salvador.html. 

RSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the Salvadoran Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation.  

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please send us an email at [email protected].