Unit Service Associate

Site: The General Hospital Corporation

 

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

 

Job Summary

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Summary
Responsible for supporting a clean, safe, and welcoming healthcare environment by performing housekeeping duties, maintaining linen supplies, and ensuring assigned areas meet established cleanliness and sanitation standards.

Does this position require Patient Care?
No

Essential Functions

Perform routine cleaning duties including sweeping, mopping, dusting, vacuuming, and disinfecting surfaces.
Maintain patient and non-patient areas in a clean, sanitary, and orderly condition.
Handle linen distribution and collection, including changing bed linens, replenishing towels, and sorting soiled linens for laundry services.
Dispose of trash, recyclables, and regulated waste in accordance with established procedures and safety guidelines.
Monitor inventory levels and restock linens, toiletries, cleaning products, and other departmental supplies.
Maintain accurate records of cleaning activities, occupancy status, maintenance requests, and other required documentation.
Follow infection prevention, safety, and environmental services protocols, including the proper use of personal protective equipment (PPE).
Safely handle, store, and use cleaning chemicals and equipment.
Identify and report maintenance concerns, safety hazards, or supply shortages to appropriate personnel.
Provide courteous and professional service to patients, visitors, and staff while supporting a positive healthcare environment.

 

Can this role accept experience in lieu of a degree?
No

Licenses and Credentials

Experience
Customer Service Experience 1-2 years preferred or Housekeeping Experience 0-1 year preferred

Knowledge, Skills and Abilities
- Familiarity with different cleaning techniques, equipment, and products.
- Strong attention to detail to ensure thorough cleaning and maintenance of the assigned areas.
- Ability to prioritize tasks, manage time effectively, and meet deadlines.
- Customer service skills to ensure guest/patient satisfaction.
- Ability to follow instructions and work well with others.
- Trustworthiness and a strong work ethic to maintain confidentiality and handle sensitive information appropriately.

 

per diem, Friday - Monday

 

Onsite

 

55 Fruit Street

 

0

 

Per Diem

 

Rotating (United States of America)

 

Pay Range

$17.71 - $24.28/Hourly

 

Grade

2

 

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

 

1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

 

Mass General Brigham Competency Framework