Employee Benefits Team Lead

Company:

Marsh

Description:

Employee Benefits Team Lead

This role will be based in Auckland. This is a hybrid role that has a requirement of working at least three days a week in the office.

We are looking for a senior Employee Benefits Specialist to lead a small team of consultants and manage a portfolio of clients in Auckland. In this role, you will help shape the client experience, support service delivery, and contribute to the growth and retention of the portfolio. You will work closely with internal teams and insurers to deliver high-quality outcomes for clients.

We will count on you to:

• Lead, coach and support a team of consultants, setting clear priorities and encouraging high-quality service delivery
• Act as a senior escalation point for complex client issues, complaints and revenue opportunities
• Manage a portfolio of employee benefits clients, building trusted relationships and anticipating client needs
• Oversee renewals, governance activities, claims management and new business implementation
• Work closely with internal stakeholders to coordinate service delivery, identify growth opportunities and support business development activity
• Maintain accurate records, reporting and client documentation, while meeting compliance and quality standards

What you need to have:

• Experience in employee benefits, insurance, broking or a related client management role
• Proven ability to lead, coach or support a small team
• Well-developed client relationship and account management skills
• Excellent written and verbal communication skills, with strong attention to detail

What makes you stand out:

• Level 5 Accreditation in Life & Health
• Experience managing employee benefits portfolios and renewal processes
• Knowledge of the New Zealand life and health insurance market

Why join our team:

We are a dedicated and high performing team of people risk specialist that includes:-

• Employee Health and benefit consultants
• Personal life and health risk advisors

We value building human relationships and connections. We’re driven to make a real impact. In everything we do, we operate with trust and respect the diverse perspectives of our experienced team.

We are proud to deliver the consistent and excellent care that every client or individual person deserves.

We are passionate about helping our people and our clients realise their full potential. We create a supportive team culture that appreciates, respects and recognises our people’s expertise and provides endless opportunities for them to build their career - their way.

We believe that our team are reaching its full potential only when our people are reaching theirs. Joining us means being a valued member of our high-performing team of people risk professionals that are passionate about helping people. You’ll work in an environment that appreciates, respects and recognises everyone’s individual approach to personalised care. Every day you’ll get the chance to make a real impact and be empowered to deliver exceptional outcomes with autonomy and confidence.

Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.