Operations Manager

The Operations Manager – Online Casino & Betting will oversee the operational setup, launch, and day-to-day performance of the company’s online gaming operations in Tanzania. The role will coordinate product performance, payments, customer experience, compliance, and operational processes while working closely with local and headquarters teams to ensure a smooth, compliant, and efficient operation.

Key Responsibilities:

• Support the operational setup and launch of the company’s Tanzania business.
• Manage the day-to-day operations and performance of online casino, betting, and related digital gaming products within the licensed scope.
• Develop and implement operating procedures, reporting structures, escalation processes, and internal controls.
• Monitor platform performance, player journeys, deposits, withdrawals, and operational incidents.
• Coordinate with mobile-money providers, banks, and payment service providers to ensure reliable payment processing and reconciliation.
• Work closely with Product and Technology teams on localization, user testing, and product improvements, particularly across registration, verification, deposits, game play, and withdrawals.
• Coordinate with Customer Service teams to resolve player complaints and recurring product or payment-related issues.
• Work with Compliance teams to implement and maintain KYC, AML, responsible gaming, and player-protection requirements.
• Monitor suspicious activity, bonus abuse, payment fraud, and other operational risks, escalating issues where necessary.
• Conduct market and competitor analysis, including player behaviour, products, promotions, and payment methods.
• Prepare regular operational and performance reports for local and headquarters management.
• Support the recruitment, training, and development of the local operations team.
• Build and maintain effective relationships with regulators, payment partners, technology providers, and other local stakeholders.

Qualifications & Experience:

• Bachelor’s degree in Business Administration, Operations, Management, Finance, Technology, or a related field.
• Minimum 5 years of relevant operations experience.
• Direct experience with a licensed betting, online casino, or IGaming operator in Tanzania or East Africa is strongly preferred.
• Proven experience managing online gaming or digital products and platforms.
• Strong understanding of online payment processes, including mobile money, banking, deposits, withdrawals, and reconciliation.
• Experience working with KYC, AML, responsible gaming, fraud prevention, and player protection processes.
• Experience working cross-functionally with Product, Technology, Customer Service, Finance, Marketing, and Compliance teams.
• Strong analytical, problem-solving, reporting, and operational management skills.
• Excellent communication and stakeholder-management abilities.
• Ability to work in a hands-on, fast-paced, start-up environment and support operations from setup through to launch and growth.

Key Competencies:

• Operations Management.
• I Gaming / Betting Operations.
• Digital Product Management.
• Payment & Reconciliation Management.
• Customer & Player Experience.
• KYC & AML Compliance.
• Risk & Fraud Management.
• Market & Competitor Analysis.
• Team Leadership & Development.
• Stakeholder Management.
• Reporting & Performance Analysis.
• Problem Solving & Decision Making.