- Salary
- $61k – $73k/yr
- Location
- City of Pasadena, CA, CA, US
- Seniority
- Senior
- Education
- High School
- Source
- GovernmentJobs
Description
The ideal candidate should possess excellent customer service skills, strong work ethic, and experience utilizing a vehicle to enforce parking ordinances. The individual shall have the ability to independently learn and apply Pasadena Municipal Codes (PMC) and California Vehicle Codes (CVC), work directly with the public, be flexible, and interface with other enforcement, police, and City personnel. The successful candidate will possess excellent leadership skills, interpersonal skills, and conflict resolution skills to exercise a great deal of tact and diplomacy in handling highly confrontational situations on a regular basis.
The following list represents some of the essential functions of this position. For more detailed information, please review the Senior Parking Enforcement Representative job description.
- Addresses citizen questions and complaints about municipal parking regulations, requirements, policies, citations, and citation appeal procedures.
- Approves and processes overnight parking permits and other temporary parking exemptions.
- Authorizes, coordinates, and conducts towing of improperly parked vehicles.
- Identifies and reports hazardous driving or parking conditions.
- Identifies vehicles that have been parked beyond the legal time limit.
- Inspects parking conditions.
- Occasionally directs traffic.
- Patrols an assigned area including streets, alleys, and municipal parking lots.
- Prepares brief reports describing unusual problems or incidents relating to parking or traffic control.
- Provides information and gives directions to the public.
- Provides lead responsibilities in directing and assigning parking enforcement representatives, including establishing work schedules and patrol area assignments, and completing attendance and performance reports.
- Tracks, summarizes, and reports citation developments and trends, including the number, type and location of parking citations issued.
- Trains staff in how to conduct parking enforcement. Provide remedial or refresher training as needed.
- Works closely with contracted enforcement staff/contract manager.
- Writes and issues notices of violations for vehicles parked in an unsafe or illegal manner for all parking time zones.
COMPETENCIES
The following list represents the core competencies needed for success in this position.
- Attention to Detail focuses on the details of work content, work steps, and final work products.
- Decision Making chooses optimal courses of action in a timely manner.
- Handling Conflict manages interpersonally strained situations.
- Leadership guides and encourages others to accomplish a common goal.
- Oral Communication engages effectively in dialogue.
- Self-Management shows personal organization, self-discipline, and dependability.
- Teamwork collaborates with others to achieve shared goals.
- Graduation from high school or G.E.D. equivalent and
- At least two years of full-time experience in parking enforcement with frequent direct contact with the public.
- Must possess a valid California Class C driver's license and comply with the City's Motor Vehicle Safety Policy during the course of employment.
Desired qualifications:
- Experience as a lead person over staff is highly desirable.
- Individuals who possess three (3) years or more of experience in parking or code enforcement; or related enforcement experience will be deemed most qualified.
Selection process:
The selection process will consist of any combination of training and experience evaluation, a written examination, performance exam, panel interview, and/ or department-level interview.
Vacancy information:
There is currently one vacancy in the Parking Division of the Department of Transportation. The resulting eligibility list from this recruitment may be used to fill this vacancy and similar vacancies in the future.
Must possess a valid California Class C driver's license and comply with the City's Motor Vehicle Safety Policy during the course of employment.
A Senior Parking Enforcement Representative must be available to work nights, evenings, holidays and/or weekends as assigned by the department.
The employee is frequently required to lift up to 25 pounds unaided.