Delivery Lead - Technology

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

This job is responsible for planning and coordinating the execution of project/small program deliverables which requires the engagement of multiple teams. Key responsibilities include communicating work objectives, coordinating delivery, facilitating sync points across teams, providing end-to-end visibility into the health of the deliverables, and managing program risk and compliance to standards. Job expectations include ensuring delivery meets the client’s expectations in terms of the functionality, quality, timeline, and cost.

This is a Delivery Lead position in Bank of America’s Erica, Chat, and Voice Technology organization. The Delivery Lead is responsible for technology deliverables and integration points. They must be strong at anticipating and quickly resolving technology challenges in advance and are accountable for resolving blockers for the agile team (as a key partner in the planning and sprint process), by actively leading triages. They will coordinate and onboard all technical partners and serves as stand-in Change Manager, when needed, and effectively understand the feature costs by owning dispatch process to maintain accurate estimates. The Delivery Leads are accountable for execution and integration with all enterprise standards for project delivery. Proven experience working in Agile environments managing cross-functional teams and large-scale programs. Excellent communication, facilitation, and influencing skills across technical and non-technical audiences. Familiarity with architecture-driven development and enterprise-scale digital ecosystems with backend dependencies is highly desirable. 

Responsibilities:

• Leads and coordinates routines to support delivery (for example, kick-offs, status reviews, stakeholder meetings, change controls, and tollgates, etc.)

• Manages coordination of delivery and dependencies across multiple teams

• Facilitates communication and collaboration across organizations to support the deliverable completion and timeline

• Provides status updates for the deliverables to stakeholders and leadership pertaining to delivery, risks, issues, and schedule

• Works with sponsors and stakeholders to ensure that execution is aligned with deliverable requirements

• Supports resource planning for delivery and execution

• Ensures adherence with Enterprise Change Management standards

Required Qualifications:

• Minimum of 4 years’ experience in a technical project management role in agile environment.

• Ability to effectively manage project delivery and collaborate with various technology partners and agile teams.

• Experience in working on multiple projects at the same time.

• Good time management skills: ability to set priorities, adapt to team needs and meet deadlines.

• Ability to communicate effectively at different levels within the organization.

• Previous success working in a dynamic environment with the ability to adapt to changing priorities.

• Fluent in technology and strong knowledge of project and software development methodologies / techniques.

• Solid presentation, facilitation, interview, and workshop skills.

• Strong interpersonal, negotiation, adaptation, and conflict-management skills.

• Intermediate Word. Intermediate Excel.

Desired Qualifications

• Strong understanding of digital platforms, conversational AI, and intelligence virtual assistant technologies preferred.

• Good knowledge on Agile Lean Software Delivery Life Cycle and/or iterative development life cycles.

• Ability to work in a high paced work environment

• Proactive mindset  

Skills:

• Collaboration

• Project Management

• Result Orientation

• Solution Delivery Process

• Stakeholder Management

• Analytical Thinking

• Business Acumen

• Financial Management

• Influence

• Risk Management

• Agile Practices

• Architecture

• Data Management

• Solution Design

• Technical Strategy Development

Minimum Education Requirement: Bachelor’s degree or equivalent work experience.

Shift:

1st shift (United States of America)

Hours Per Week: 

40