Senior Digital Sales Specialist

At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet.  

Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you’re looking for a challenge and meaningful role, you’re in the right place.

Dow Thailand has an exciting opportunity for a Senior Digital Sales Specialist, located in Bangkok office.  This position is responsible for growing and nurturing existing customer relationships by selling new and existing products, as well as generating new customers, through a fully digitalized customer experience. Key objective is to maintain and grow in alignment to the sales goals and marketing plan. Accountable for processes and tasks inherent in the sales process, including actioning leads and onboarding new customers, educating and positioning customers to partner with Dow through digital channels, and leveraging industry & product knowledge to drive sales. This role typically handles medium/large accounts and distribution.  Customer portfolio mostly consisting of foundational customers. The scope is typically regional, product driven sales and can be market segment specific or cross-market-segments.

To learn more about products, please visit the website

Paints, Inks and Coatings | Dow Inc.

Institutional Cleaning | Dow Inc.

Industrial Cleaning | Dow Inc.

Responsibilities and Tasks

* Account Management

• Build strong customer relationships through digital channels and virtual partnership.
• Lead price/volume negotiations with customers.
• Communicate product availability and lead times; troubleshoot availability challenges.
• Guide customers regarding options within the defined Service Offering Framework
• Gather high-level market intelligence and customer insights; share within Dow.
• Develop customer pipeline, adding new foundational customers and developing existing customers to ‘Target Growth’ or ‘Priority’.
• Lead & Opportunity Management
  • Grow the portfolio by generating, triaging, routing, cross business collaboration, developing leads, and closing opportunities in line with L&OM guidelines.
  • Maintain and update CRM and internal tools.
• Digital Tools and Platforms
• Act as Dow.com ambassador and drive adoption of the platform with customers. Initial Dow.com account set-up for newly onboarded customers.
  • Obtain and maintain customer forecasts in OMP.
  • Monitor sales vs. Forecast/plan through digital tools and take action accordingly. 
  • Communicate changes in sales forecasts to Product Management and Supply Chain
  • Be an early adopter of new technology, support testing for optimizing commercial tools.
  • Participate in Sales, Product/Marketing strategy calls to obtain business and pricing guidelines.
  • Adopt Digital pricing tool to enable auto pricing.

• Support annual review of Channel purchasing strategy (direct/distribution) and segmentation.
• Support Order to Cash process to ensure correct invoices and timely payment collection.

• Proactive and prioritized business objectives with ‘owner’s mindset’ & excellent cold calling skills; self-driven and efficient
• Comfortable leading and organizing meetings with business leadership and the customer.
• Effective conflict resolution skills
• Technologically savvy & data driven, early adopter of new technology.

Required Qualifications:

• Preferred a minimum of a bachelor’s degree in business, chemistry or engineering
• A minimum of 5 years’ experience in Sales is required.
• Fluency in English & Thai, strong written and verbal communication skills.
• Fluent in computer skills such as Microsoft office, CRM, DSR, SmartPrice, Dow.com Power BI and AI-tool proficiency preferred advantages.
• Strong experience and knowledge on any of these market segments would be an advantage: Coatings, Inks, Adhesives, I&I Cleaning, Food and Feed and Electronics Processing.

Knowledge, Skills and Abilities:

• Negotiation and sales tactics
• Solid understanding of products and product application rules
• Solid business and financial acumen (cost, freight, margin, etc.)

Preferred Skills:

• Strong Strategic Selling and Business Development Skills with a proven ability to identify growth opportunities, expand customer portfolios, and drive revenue growth.
• Excellent Negotiation and Commercial Acumen, including experience managing pricing discussions, customer contracts, margin optimization, and sales planning.
• Customer-Centric Relationship Management, with the ability to build trusted partnerships, influence key stakeholders, and deliver exceptional customer experiences through digital and virtual engagement channels.
• Data-Driven and Technology-Savvy Mindset, leveraging CRM systems, digital sales platforms, forecasting tools, and analytics to support commercial decision-making and business growth.
• Strong Business and Market Insight, with the ability to analyze market trends, identify customer needs, and translate insights into actionable sales strategies.
• Self-Motivated and Results-Oriented Leadership, demonstrating ownership, proactive problem-solving, resilience, and the ability to manage multiple priorities in a fast-paced commercial environment.

Note:

There is no relocation support on this position.

Benefits – What Dow offers you 

We invest in you. 
 

Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career. You bring your background, talent, and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing.  

Here are just a few highlights of what you would be offered as a Dow employee: 

• Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives. 
• Benefits and programs to support your physical, mental, financial, and social well-being, to help you get the care you need...when you need it. 
• Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning, and educational resources to help you achieve your long term financial-goals. 
  • Employee stock purchase programs (availability varies depending on location).
• Student Debt Retirement Savings Match Program (U.S. only).
  • Dow will take the value of monthly student debt payments and apply them as if they are contributions to the Employees’ Savings Plan (401(k)), helping employees reach the Company match.
• Robust medical and life insurance packages that offer a variety of coverage options to meet your individual needs. Travel insurance is also available in certain countries/locations.
• Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building. 
• Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs. 
• Competitive yearly vacation allowance.
• Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents).  
• Paid time off to care for family members who are sick or injured.  
• Paid time off to support volunteering and Employee Resource Group’s (ERG) participation. 
• Wellbeing Portal for all Dow employees, our one-stop shop to promote wellbeing, empowering employees to take ownership of their entire wellbeing journey.
• On-site fitness facilities to help stay healthy and active (availability varies depending on location).
• Employee discounts for online shopping, cinema tickets, gym memberships and more.
• Additionally, some of our locations might offer:
  • Transportation allowance (availability varies depending on location)
  • Meal subsidiaries/vouchers (availability varies depending on location)
  • Carbon-neutral transportation incentives e.g. bike to work (availability varies depending on location)

Join our team, we can make a difference together.

About Dow
Dow (NYSE: DOW) is one of the world’s leading materials science companies, serving customers in high-growth markets such as packaging, infrastructure, mobility and consumer applications. Our global breadth, asset integration and scale, focused innovation, leading business positions and commitment to sustainability enable us to achieve profitable growth and help deliver a sustainable future. We operate manufacturing sites in 30 countries and employ approximately 36,000 people. Dow delivered sales of approximately $43 billion in 2024. References to Dow or the Company mean Dow Inc. and its subsidiaries. ​​​​Learn more about us and our ambition to be the most innovative, customer-centric, inclusive and sustainable materials science company in the world by visiting www.dow.com.

As part of our dedication to inclusion, Dow is committed to equal opportunities in employment. We encourage every employee to bring their whole self to work each day to not only deliver more value, but also have a more fulfilling career. Further information regarding Dow's equal opportunities is available on www.dow.com.