Health Info Release Info Specialist

Processes requests for protected health information in accordance with federal and state regulations, organizational policies and patient confidentiality standards. Maintains responsibility for the timely, accurate, and compliant release and logging of patient health information while protecting the confidentiality, integrity, and security of health records. Serves as the primary point of contact for BTNRH patients and families, providers, attorneys, insurers, and other requestors regarding health information requests and compliance with disclosure requirements.

SCHEDULE: Monday-Friday 8a-5p (1 hour lunch) or 8:30a-5p (30 min lunch).

In-office setting.

MAJOR RESPONSIBILITIES & DUTIES:

• Receives, reviews, validates and processes requests for medical records from patients, healthcare providers, attorneys, insurance companies, and other authorized requestors.

• Follows established department protocols and procedures for release of information.

• Ensures all release disclosures of protected health information (PHI) comply with HIPAA, state regulations, and organizational policies. Maintains confidentiality of PHI and safeguard data.

• Utilize electronic medical record (EMR) system and release of information module to locate and process patient health information for release requests.

• Prioritizes requests based on regulatory requirements and department turnaround standards.

• Responds to inquiries regarding release of information procedures, fees, and request status.

• Delivers exceptional customer service by serving as primary contact for patients, families, providers, and other requesters regarding medical records, release of information, and related requests. Communicates in a clear, professional, and positive manner while addressing inquiries, facilitating requests and resolving concerns effectively and efficiently.

• Processes invoices and collect payments for medical record requests in accordance with established fee schedules.

• Works collaboratively with clinical, administrative, and legal departments to ensure the appropriate handling and resolution of health information disclosure requests.

• Scans, indexes, and maintains electronic documents in the electronic medical record (EMR) ensuring proper organization and record integrity.

• Manages high call volumes and inquiries, assist patients and authorized requestors, resolve concerns, provide guidance regarding documentation requirements, and ensure timely, accurate and professional resolution of requests.

• Participates in continuous process improvement initiatives to enhance release of information (ROI) processes, operational efficiency, and overall customer service experience.

• Manages updates and maintenance of deceased patient records to ensure accuracy, completeness, and compliance with organizational policies.

• Enters and maintains patient information in state databases as required, ensuring accuracy, completeness, and regulatory compliance.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Knowledge of HIPAA Privacy and Security Rules and the ability to interpret and apply federal and state regulations, as well as organizational policies, governing the disclosing health information.

• Knowledge of medical record documentation and healthcare terminology.

• Ability to understand authorizations, subpoenas, court orders, and legal requests.

• Maintain a high level of accuracy by paying close attention to detail and adhering to established standards, procedures, and regulatory requirements. 

• Excellent organization and time-management skills with the ability to effectively prioritize and manage multiple responsibilities and tasks simultaneously with high degree of accuracy while maintaining set productivity and quality standards.

• Excellent verbal and written communication skills, with the ability to effectively interact with patients, families, clinicians, and customers.

• Ability to maintain patient confidentiality and handle confidential information with discretion.

• Proficiency with electronic medical record systems, document imaging systems, and Microsoft Office applications.

• Ability to perform work independently and contribute effectively within a team-oriented environment, adapting to changing priorities in a fast-paced setting. 

REQUIRED QUALIFICATIONS:

• High school diploma or the equivalent required.

• Proficient in Microsoft Office applications required.

PREFERRED QUALIFICATIONS:

• Minimum of two years' experience working in a Health Information Department, hospital or doctor's office, with knowledge of medical record practices and HIPAA regulations as it applies to medical record disclosures preferred.

• Knowledge of medical terminology preferred.

• Other Duties: This job description incorporates the essential functions and duties required for this position. However, other duties may be required and assigned at times and as determined by a supervisor in order to meet the needs of the organization.

• Serves as a role model in carrying out activities and behaviors that reflect the values and principles of the Boys Town mission.

PHYSICAL REQUIREMENTS, EQUIPMENT USAGE, WORK ENVIRONMENT:

• Position is relatively sedentary in a normal office administrative environment involving minimum exposure to physical risks.  Will use office equipment such as a computer/laptop, monitor, keyboard, and a general workstation set-up.

Care and respect for others is more than a commitment at Boys Town – it is the foundation of who we are and what we do.

At Boys Town, we cultivate a culture of belonging for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation, and delivers better business results.

About Boys Town:

Boys Town has been changing the way America cares for children and families since 1917. With over a century of service, our employees have helped us grow from a small boardinghouse in downtown Omaha, Nebraska, into one of the largest national child and family care organizations in the country. With the addition of Boys Town National Research Hospital in 1977, our services branched out into the health care and research fields, offering even more career opportunities to those looking to make a real difference.

Our employees are our #1 supporters when it comes to achieving Boys Town's mission, which is why we are proud of their commitment to making the world a better place for children, families, patients, and communities.  A unique feature for employees and their dependents enrolled in medical benefits are reduced to no cost visits for services performed by a Boys Town provider at a Boys Town location.  Additional costs savings for the employee and their dependents are found in our pharmacy benefits with low to zero-dollar co-pays on certain maintenance drugs.   Boys Town takes your mental health seriously with no cost mental health visits to an in-network provider.  We help our employees prepare for retirement with a generous match on their 401K or 401K Roth account. Additional benefits include tuition reimbursement, parenting resources from our experts and professional development opportunities within the organization, just to name a few. Working at Boys Town is more than just a job, it is a way of life.

This advertisement describes the general nature of work to be performed and does not include an exhaustive list of all duties, skills, or abilities required. Boys Town is an equal employment opportunity employer and participates in the E-Verify program. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and/or expression, national origin, age, disability, or veteran status. To request a disability-related accommodation in the application process, contact us at 1-877-639-6003.