Assistant General Manager

Riggs Washington DC sits on the iconic downtown corner of Penn Quarter’s 9th and F Street in a historic building once home to Riggs National Bank. Each of the Hotel’s 181 guest rooms offers a playful nod to the building’s legacy. Riggs is home to the all-occasion European brasserie-inspired restaurant Café Riggs, as well as Silver Lyan – a subterranean bar from the internationally acclaimed Ryan Chetiyawardana, also known as Mr Lyan.

Job Title: Assistant General Manager

Location: Cafe Riggs

Job Description:

Position Overview: The Assistant General Manager of the Hotel Restaurant will play a pivotal role in assisting the General Manager in all aspects of restaurant operations, including staffing, financial management, guest satisfaction, and strategic planning. This position requires a hands-on approach, strong leadership skills, and a passion for delivering exceptional dining experiences to our guests.

Key Responsibilities:

• Leadership and Team Management:
  • Assist the General Manager in recruiting, training, and supervising restaurant staff, ensuring they embody the hotel’s commitment to excellence in service.
  • Foster a positive and collaborative work environment, promoting teamwork, professionalism, and personal growth among the restaurant team.
  • Provide guidance, coaching, and performance feedback to support the development of staff members and ensure high standards of service are maintained.
• Operational Excellence:
  • Collaborate with the General Manager to develop and implement standard operating procedures for restaurant operations, including opening and closing procedures, reservation management, and service standards.
  • Monitor daily operations to ensure efficiency, quality, and consistency in service delivery, making adjustments as needed to address any issues or challenges.
  • Oversee inventory management, ordering, and stock control to ensure adequate supply levels while minimizing waste and controlling costs.
• Guest Experience and Satisfaction:
  • Work closely with the General Manager to ensure the restaurant delivers exceptional dining experiences that exceed guest expectations.
  • Interact with guests to gather feedback, address concerns, and build relationships, fostering a culture of hospitality and guest-centric service.
  • Implement strategies to enhance the overall guest experience, including personalized service, special events, and menu enhancements.
• Financial Management:
  • Assist in developing and managing the restaurant budget, monitoring revenue and expenses to ensure profitability and financial targets are met.
  • Analyze financial data and key performance indicators to identify opportunities for revenue growth, cost savings, and operational efficiency.
  • Implement pricing strategies, promotions, and upselling techniques to maximize revenue and profitability while maintaining value for guests.
• Strategic Planning and Development:
  • Collaborate with the General Manager and executive team to develop and execute strategic plans for the restaurant, aligning with the hotel's overall goals and objectives.
  • Stay informed about industry trends, market developments, and competitor activities, providing insights and recommendations to drive continuous improvement and innovation.
  • Participate in meetings, presentations, and initiatives to promote the hotel restaurant and enhance its reputation as a premier dining destination.
  • Administrative Responsibilities:

• Manage payroll for all staff members
• Coordinate staff scheduling efficiently
• Spearhead training and development initiatives for new hires and ongoing education for current staff members
• Monitor and analyze guest sentiment scores for continuous improvement.

Salary range: $88,000.00 - $92,000.00

Benefits

At Riggs Washington DC we are committed to giving our employees the skills and support required to deliver extraordinary experiences, and most importantly, to grow in their careers. On top of this we also like to offer our teams a wide range of benefits including:

• Medical, Dental & Vision Insurance (for full-time employees)

• 6 complimentary nights a year at any Lore Group hotel

• Lore Group Employee & Immediate Family Rates

• Lore Group Friend and Family Rates

• 50% Employee discount and 25% Friends and Family discount at over 800 partner hotels via Lore Discovery

• 50% discount in Lore Group restaurants and bars

• 10 Days Vacation - Plus every year an extra day

• Company Paid Life Insurance 1.5X annual salary

• Employee Assistance Program

• Referral Incentive

• 401K with 5% Match

• Training and Development Programs

• Additional perks via United Healthcare

• Complimentary Employee Meals

• Employee Recognition programs

Equal Employment Opportunity

Lore Group does not discriminate against employees or applicants for employment based upon race, color, religion, sex, national origin, age, disability, personal appearance, sexual orientation, gender identity or expression, marital status, family responsibilities, genetic information, matriculation, or political affiliation. We will make any reasonable effort to ensure that all applicants and employees receive equal opportunity in personnel matters, including recruiting, selection, training, placement, promotion, wages and benefits, transfers, terminations, and working conditions.

Location: Washington, DC