Manage and allocate duties to the security team to ensure the provision of a welcoming and friendly front of house service for staff students and visitors to the College working as part of the Facilities team to provide a clean and safe environment for users of campus buildings and grounds on all sites and assist in other general facilities duties as required.

The following outlines the key duties expected of this role as directed by the Executive Director or relevant Director. It is not an exhaustive list but represents the primary responsibilities:

1.    Manage the caretaking and security teams, monitoring and updating Helpdesk and support requests and prioritising the allocation of duties to the teams or for onward referral to the wider facilities team, liaising with the Facilities Managers to ensure that duties can be covered and completed, and liaising with and supervising soft facilities contractors, undertaking works on site to ensure high standards of health & safety are maintained.

2.    Support College events including door supervision and crowd control, assisting with locking /unlocking of the site, providing a welcoming and friendly front line service to students, staff and visitors whilst maintaining access control, checking and ensuring ID’s are worn at all times by everyone. This will include providing cover for reception/ goods in areas out of hours and during the core hours as required, and providing cover to the wider facilities team as required, particularly during non-term time.

3.    Provide a high standard service to all College users; locking, unlocking and setting up rooms with furniture, decorations and equipment to facilitate the smooth running of teaching activities, examinations, College and commercial events as required, ensuring that the layout is well presented and that the area is safe with trip hazards controlled and fire exit routes clear.

4.    Support (when required) daily cleaning of designated areas of the College and campus grounds, including road sweeping, litter clearance, emptying bins, and daily refuse clearance, assisting with clearing card and other materials as required, ensuring that all items are sorted correctly for recycling, re-use or disposal. 

5.    Maintain high visibility and vigilance, responding to incidents, providing backup and assistance to security team and covering breaks and events when required, assisting with College / Campus alarm, fire and emergency procedures and evacuations, including lift release and ‘evac’ chairs as appropriate. This will include undertaking escort duties for internal and external College users as required. 

6.    Assist with the management of incidents on College premises, in conjunction with the Duty Managers, Facilities Managers; escalating as appropriate and contacting external services for support if deemed a requirement e.g. Police, Ambulance, Fire. 

7.    Assist with traffic management at peak times and for events including the monitoring of parking, access to parking facilities and security of carparks. Establish and maintain safe access to the campus and buildings during adverse weather conditions, using grit/salt or other appropriate substance, to agreed standards and frequencies.

8.    Assist with the upkeep and maintenance of College property and assets, carrying out basic maintenance tasks and assisting contractors as required, ensuring that all work is carried out safely and in line with agreed processes, monitoring class room furniture, including routine stock checking, periodic inventories of furniture and equipment and the identification and reporting of more complex faults, completing regular compliance checks as instructed including visual inspections of equipment, furnishings, external doors and access points. This will include liaising with the Estates Team, reporting any defects in buildings, grounds or equipment immediately via the help desk. 

9.    Manage a designated team of staff, undertaking recruitment, selection, absence management and appraisal, taking responsibility for allocation of duties, training, managing and monitoring individual and team workloads, discipline, development, time keeping, approval of annual leave etc., and the cost effective use of overtime and time off in lieu for staff, ensuring full compliance with relevant College policies and procedures at all times.

To ensure compliance with safeguarding guidelines, all applicants must complete the application form in full. This includes providing:

Please note, incomplete applications will not be considered. Your co-operation helps us maintain the highest standards of safety and care for children and young people.

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