- Salary
- $38k – $52k/yr
- Location
- Ballantrae Golf Club, AL, US
- Type
- Full-time
- Department
- Operations
- Seniority
- Entry
- Education
- High School
- Source
- GovernmentJobs
Description
Serves as the first point of contact for members and guests at the Ballantrae Golf Club Pro Shop, providing exceptional customer service in person and over the phone. Responsibilities include welcoming customers, booking tee times, assisting with member accounts, supporting daily golf shop operations, maintaining inventory, and ensuring efficient and positive guest experience.This list is not intended to be all-inclusive nor exclusive but is intended to provide examples of typical duties performed.
To perform the job successfully, an individual should demonstrate the following competencies:
Education/Experience:
CPR and First Aid certification preferred.
Language Ability:
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Reasoning Ability:
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several variables in standardized situations.
Computer Skills:
To perform this job successfully, an individual should have knowledge of Word Processing software; Spreadsheet software and Inventory software.Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee must frequently lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand and sit. The employee is occasionally required to walk; use hands to finger, handle, or feel and reach with hands and arms.
- Manages daily tee sheet, pace of play, updates daily course and practice facility information. Charges appropriate fees and assists customers with operations questions.
- Assists with merchandising and inventory for the golf shop.
- Assists members with account inquiries, charges, payments, and other member account-related transactions.
- Follows established cash, deposit and payment handling processes.
- Conducts basic office duties as needed and order office supplies.
- Assists with updating content and maintenance of social media accounts.
- Assist with tournament preparation, scoring, and administration.
- Available to work mornings, evenings, weekends and holidays.
- Establishes and maintains effective work relationships with others.
To perform the job successfully, an individual should demonstrate the following competencies:
- Problem Solving - Identifies and resolves problems in a timely manner;
- Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs;
- Team Work - Exhibits objectivity and openness to others' views; Contributes to building a positive team spirit;
- Leadership - Inspires respect and trust;
- Ethics - Works with integrity and ethically; Upholds organizational values;
- Organizational Support - Follows policies and procedures;
- Accountability - Takes responsibility for own actions;
- Professionalism - Treats others with respect and consideration regardless of their status or position;
- Quality - Looks for ways to improve and promote quality.
Education/Experience:
- High school diploma or general education degree (GED) required.
- Prior related experience and/or training; additional level of education preferred.
CPR and First Aid certification preferred.
Language Ability:
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Reasoning Ability:
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several variables in standardized situations.
Computer Skills:
To perform this job successfully, an individual should have knowledge of Word Processing software; Spreadsheet software and Inventory software.Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee must frequently lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand and sit. The employee is occasionally required to walk; use hands to finger, handle, or feel and reach with hands and arms.
Skills
CPRCustomer ServiceMerchandising
